> This page is for Assistant Platform.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.moveworks.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server.

# Analytics

Analytics covers three jobs: seeing how the assistant performs, controlling who can see which interactions, and getting the underlying data out for your own reporting. The dashboards live in the Analytics application in MyMoveworks; the Data API serves the same data to your BI tools.

## Start with

#### [Configure Analytics and Data](/ai-assistant/moveworks-setup-analytics-and-data-module)

The Moveworks Setup module that controls what analytics collect and who can access them.

#### [AI Assistant Insights](/ai-assistant/assistant-insights)

The dashboards: user insights, search, ticketing, forms, approvals, access, triage, CSAT, and raw interactions.

#### [Data API](/ai-assistant/data-api)

Pull conversations, interactions, and plugin data into your warehouse or BI tool.

## Measure performance

[AI Assistant Insights](/ai-assistant/assistant-insights) breaks the assistant down by capability, from [search](/ai-assistant/assistant-insights/knowledge-insights) and [ticketing](/ai-assistant/assistant-insights/ticketing-insights) to [approvals](/ai-assistant/assistant-insights/approval-insights) and [user adoption](/ai-assistant/assistant-insights/user-insights). [Enterprise Search Insights](/ai-assistant/enterprise-search-insights) covers search specifically, and the [Customer Satisfaction Survey](/ai-assistant/moveworks-customer-satisfaction-survey-csat) explains how CSAT is collected and reported.

## Govern what people see

[Custom Views & Data Governance](/ai-assistant/custom-views-data-governance-how-to-guide) walks through building views that restrict analytics by team, region, or capability, and [Governing Interactions](/ai-assistant/governing-interactions-best-practices) collects the practices for handling interaction data responsibly.

## Get the data out

The [Data API](/ai-assistant/data-api) guides cover [credentials](/ai-assistant/data-api/data-api-generate-api-credentials), [building an integration](/ai-assistant/data-api/getting-started-build-your-integration-with-data-api), [custom dashboards in BI tools](/ai-assistant/data-api/build-custom-analytics-dashboards-in-bi-tools), and the [SQL queries](/ai-assistant/data-api/data-api-sql-queries) behind the top metrics. The full endpoint reference with try-it is in the [Data API Reference](/api-reference/data-api). If you need data that neither surface provides, see [Submitting an Analytic Data Request](/ai-assistant/submitting-an-analytic-data-request).

## When something looks off

Start with the [Analytics Support Guide](/ai-assistant/analytics-support-guide). If ServiceNow ticket data is missing from assistant analytics, [Set Up ServiceNow Federated ID](/ai-assistant/analytics-performance/servicenow-federated-id-setup-for-analytics) is usually the fix.