> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.moveworks.com/ai-assistant/analytics/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server. # Analytics ## Docs - [Configure Analytics and Data](https://docs.moveworks.com/ai-assistant/moveworks-setup-analytics-and-data-module.md): - [AI Assistant Insights](https://docs.moveworks.com/ai-assistant/assistant-insights.md) - [CSAT Analytics](https://docs.moveworks.com/ai-assistant/assistant-insights/csat-analytics.md): - [Channel Resolver Analytics](https://docs.moveworks.com/ai-assistant/assistant-insights/channel-resolver-analytics-in-assistant.md): - [User Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/user-insights.md): - [Search Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/knowledge-insights.md): - [Ticketing Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/ticketing-insights.md): - [Form Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/form-insights.md): - [Approval Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/approval-insights.md): - [Access Software Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/access-software-insights.md): - [Access Group Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/access-group-insights.md): - [Access Account Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/access-account-insights.md): - [Ticket Interception Analytics](https://docs.moveworks.com/ai-assistant/assistant-insights/ticket-interception-analytics.md): - [Raw Interactions](https://docs.moveworks.com/ai-assistant/assistant-insights/raw-interactions.md): - [Triage Insights](https://docs.moveworks.com/ai-assistant/assistant-insights/triage-insights-2.md): - [Custom Views & Data governance — “How to?” Guide](https://docs.moveworks.com/ai-assistant/custom-views-data-governance-how-to-guide.md) - [Customer Satisfaction Survey (CSAT)](https://docs.moveworks.com/ai-assistant/moveworks-customer-satisfaction-survey-csat.md): - [Enterprise search insights](https://docs.moveworks.com/ai-assistant/enterprise-search-insights.md) - [Governing interactions - Best practices](https://docs.moveworks.com/ai-assistant/governing-interactions-best-practices.md) - [Data API](https://docs.moveworks.com/ai-assistant/data-api.md): - [API Credentials: Generate and Manage Credentials](https://docs.moveworks.com/ai-assistant/data-api/data-api-generate-api-credentials.md) - [Data API Integration Requirements and Capabilities](https://docs.moveworks.com/ai-assistant/data-api/how-to-build-integration-with-the-api.md): - [Getting Started: Build Your Integration with Data API (Hands-On)](https://docs.moveworks.com/ai-assistant/data-api/getting-started-build-your-integration-with-data-api.md) - [Build Custom Analytics Dashboards in BI Tools](https://docs.moveworks.com/ai-assistant/data-api/build-custom-analytics-dashboards-in-bi-tools.md): - [Data API: How to Calculate Top Metrics](https://docs.moveworks.com/ai-assistant/data-api/data-api-api-responses-for-top-use-cases.md): - [Data API Release Notes](https://docs.moveworks.com/ai-assistant/data-api/data-api-release-notes.md): - [How to Build the Raw Interactions Table Using Data API](https://docs.moveworks.com/ai-assistant/data-api/how-to-build-raw-interactions-table-using-data-api.md) - [V1 Data API: Data Quality Checks](https://docs.moveworks.com/ai-assistant/data-api/v1-data-api-data-quality-checks.md) - [Data API Known Gaps and Future Roadmap](https://docs.moveworks.com/ai-assistant/data-api/data-api-known-gaps-and-future-roadmap.md) - [Data API SQL Queries](https://docs.moveworks.com/ai-assistant/data-api/data-api-sql-queries.md) - [API Release Management](https://docs.moveworks.com/ai-assistant/data-api/api-release-management.md): - [Notifications Data via API: FAQ](https://docs.moveworks.com/ai-assistant/analytics-performance/data-api/notifications-data-via-api-faq.md) - [Set Up ServiceNow Federated ID for Assistant Analytics](https://docs.moveworks.com/ai-assistant/analytics-performance/servicenow-federated-id-setup-for-analytics.md): Populate the federated_id column on the ServiceNow sys_user table so Moveworks Assistant Analytics events are attributed to the correct user when surfaced in ServiceNow. - [Submitting an Analytic Data Request](https://docs.moveworks.com/ai-assistant/submitting-an-analytic-data-request.md): - [Analytics Support Guide](https://docs.moveworks.com/ai-assistant/analytics-support-guide.md): > **Note:** This page contains both a page directory (above) and the landing page content (below). The page directory is generated for agent use and does not appear on the landing page. > For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.moveworks.com/ai-assistant/analytics/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server. # Analytics Analytics covers three jobs: seeing how the assistant performs, controlling who can see which interactions, and getting the underlying data out for your own reporting. The dashboards live in the Analytics application in MyMoveworks; the Data API serves the same data to your BI tools. ## Start with #### [Configure Analytics and Data](/ai-assistant/moveworks-setup-analytics-and-data-module) The Moveworks Setup module that controls what analytics collect and who can access them. #### [AI Assistant Insights](/ai-assistant/assistant-insights) The dashboards: user insights, search, ticketing, forms, approvals, access, triage, CSAT, and raw interactions. #### [Data API](/ai-assistant/data-api) Pull conversations, interactions, and plugin data into your warehouse or BI tool. ## Measure performance [AI Assistant Insights](/ai-assistant/assistant-insights) breaks the assistant down by capability, from [search](/ai-assistant/assistant-insights/knowledge-insights) and [ticketing](/ai-assistant/assistant-insights/ticketing-insights) to [approvals](/ai-assistant/assistant-insights/approval-insights) and [user adoption](/ai-assistant/assistant-insights/user-insights). [Enterprise Search Insights](/ai-assistant/enterprise-search-insights) covers search specifically, and the [Customer Satisfaction Survey](/ai-assistant/moveworks-customer-satisfaction-survey-csat) explains how CSAT is collected and reported. ## Govern what people see [Custom Views & Data Governance](/ai-assistant/custom-views-data-governance-how-to-guide) walks through building views that restrict analytics by team, region, or capability, and [Governing Interactions](/ai-assistant/governing-interactions-best-practices) collects the practices for handling interaction data responsibly. ## Get the data out The [Data API](/ai-assistant/data-api) guides cover [credentials](/ai-assistant/data-api/data-api-generate-api-credentials), [building an integration](/ai-assistant/data-api/getting-started-build-your-integration-with-data-api), [custom dashboards in BI tools](/ai-assistant/data-api/build-custom-analytics-dashboards-in-bi-tools), and the [SQL queries](/ai-assistant/data-api/data-api-sql-queries) behind the top metrics. The full endpoint reference with try-it is in the [Data API Reference](/api-reference/data-api). If you need data that neither surface provides, see [Submitting an Analytic Data Request](/ai-assistant/submitting-an-analytic-data-request). ## When something looks off Start with the [Analytics Support Guide](/ai-assistant/analytics-support-guide). If ServiceNow ticket data is missing from assistant analytics, [Set Up ServiceNow Federated ID](/ai-assistant/analytics-performance/servicenow-federated-id-setup-for-analytics) is usually the fix.