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title: Employee Communications Error Codes & Resolution Guidance
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The following document outlines various error codes you may see from the Employee Communications platform as well as various resolution steps.

| Error Code | Error Message                   | Error Description                                                                                                 | Resolution Guidance                                                                                                                                                               |
| :--------- | :------------------------------ | :---------------------------------------------------------------------------------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1          | Unknown Error                   | Unknown Error                                                                                                     | These errors are usually transient error that Moveworks has not encountered before, if you see a large majority of Error Code 1, file a support ticket for further investigation. |
| 2300       | Remote Chat System Error        | Moveworks received a generic error from the chat platform                                                         | This type of error is usually transient, try your campaign again in a few hours.                                                                                                  |
| 2301       | Chat Client Configuration Error | Microsoft Teams did not allow Moveworks to install itself to the user                                             | Verify the Microsoft Teams App Permission policies to ensure that the user is allowed permission to access Moveworks.                                                             |
| 2701       | User Not Found                  | The user does not exist or has since been deleted from Moveworks.                                                 | Check your identity systems to ensure the user is active in all platforms.                                                                                                        |
| 2702       | No Bot Access                   | User does not pass the "Bot Access Rule" defined in Moveworks Setup                                               | Verify the user passes the Bot Access Rule or modify the Bot Access Rule as needed.                                                                                               |
| 626        | Chat API Not Implemented        | This results with Google Chat when Domain wide delegation to install the bot to a received an error.              | Try your campaign in a day or two, if still facing errors, reapply domain wide delegation and try again in another day.                                                           |
| 630        | Chat Message Timeout            | This error is due to a timeout received from the Chat Provider                                                    | These errors are transient, and resending the campaign should work. Filter down to the users with this error code, and send another campaign retrying this message.               |
| 2703       | Other Error                     | This error code indicates that the Chat route preference settings is not set                                      | Navigate to the config in Moveworks Setup under **Chat Bots > Notifications > Notification Routes** and ensure a Priority is set for all Chat Providers                           |
| 2705       | User Not Reachable              | The user is missing the chat external ID information of the user                                                  | Verify the user's join key in the primary identity system and ensure it matches up with the join key in the chat platform.                                                        |
| 2713       | Rate Limit Error                | Moveworks hit a rate limit, retried, and then cancelled the message due to continuous errors.                     | These errors are transient, and resending the campaign should work. Filter down to the users with this error code, and send another campaign retrying this message.               |
| 2711       | Duplicate Notification Error    | A notification has been sent to the user, and it appears that the notification is being retried to the same user. | This may be caused by multiple email IDs for the same user listed in the campaign report or sheet. Double check the sheet you have uploaded.                                      |
| 6561       | Campaign Scheduled in the past  | The Campaign was set to go out in a time that is in the past for the user's timezone                              | Reschedule your campaign to a future date. Be sure to keep timezones in mind when scheduling.                                                                                     |