> This page is for Assistant Platform. > For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.moveworks.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server. # AI Assistant Experience in Slack > **Controlled Availability until October 29, 2026** > > These features are in Controlled Availability and become generally available on October 29, 2026. Until then, they are available only to organizations in the Controlled Availability program. To join, contact your Moveworks account team. Employees chat with the Moveworks AI Assistant in a Slack DM. Some features are enabled for everyone, and administrators enable the others on the Slack bot in Moveworks Setup. To install the AI Assistant in Slack, see [Slack](/ai-assistant/chat-platform-experiences/slack). ## Features at a Glance | Feature | What employees see | Enabled by default | How to enable | | ----------------- | ------------------------------------------------------------------- | ------------------------- | --------------------------------------------------------------------------------------------------------------------- | | Reasoning steps | A collapsible plan of what the AI Assistant is doing while it works | Yes | | | Streaming answers | The answer appears as it is written | No. Turns on with threads | [Enable Threads](/ai-assistant/chat-platform-experiences/slack/configure-slack-features#enable-threads) | | Tables | Tabular answers display as native Slack tables | Yes | | | Rich text | Answers use native Slack formatting | Yes | | | Threads | Separate conversations in separate threads of the AI Assistant DM | No | [Enable Threads](/ai-assistant/chat-platform-experiences/slack/configure-slack-features#enable-threads) | | Native pop-ups | References, feedback, and Get Help open inside Slack | No | [Enable Native Pop-Ups](/ai-assistant/chat-platform-experiences/slack/configure-slack-features#enable-native-pop-ups) | | Work Objects | Tickets appear as live cards that employees can act on | No | [Enable Work Objects](/ai-assistant/chat-platform-experiences/slack/configure-slack-features#enable-work-objects) | For live agent chats in Slack, see [Live Agent Message Brokering](/service-management/live-agent-handoff-assistant/live-agent-message-brokering-assistant#new-in-controlled-availability). Channel Resolver, the AI Assistant's behavior in support channels, is configured per channel. See [Channel Resolver](/ai-assistant/channels/channel-resolver#new-in-controlled-availability). ## Reasoning Steps While the AI Assistant works on a request, it posts a short plan of the steps it is taking, such as searching knowledge or looking up a ticket, and updates each step as it finishes. When the answer is ready, the plan collapses to a single line labeled **AI steps**. Employees can expand the line to review the steps. ## Streaming Answers The answer appears in the DM as the AI Assistant writes it, so employees can start reading before the full answer is ready. Streaming requires [threads](#threads). When streaming finishes, Slack shows **(edited)** next to the message, because Slack labels every message that changes after it is first posted. ## Tables When an answer contains tabular data, such as a list of tickets or time-off balances, the AI Assistant sends it as a native Slack table instead of formatted text. ## Rich Text Answers use native Slack formatting for headings, lists, bold text, and links. Longer answers stay readable on desktop and mobile. ## Optional Features These features are disabled until an administrator enables them. Each one is a setting on the Slack bot in Moveworks Setup and applies to everyone who uses that bot. ### Threads Employees can keep separate conversations in separate threads of their DM with the AI Assistant. Each new message an employee sends in the DM starts a new thread, and the AI Assistant answers inside it. The context the AI Assistant uses depends on where the employee writes: | Where the employee writes | Context the AI Assistant uses | | ----------------------------- | ------------------------------------------------------------ | | A reply in an existing thread | That thread only | | A new message in the DM | The employee's recent conversations, including other threads | Replies keep each conversation on its own topic, so an employee can follow up on a laptop issue in one thread and a benefits question in another. A new message can build on the employee's recent conversation: after a time-off conversation, a new message that asks "How do I apply for it?" is answered about time off. To return to an earlier conversation without other topics mixed in, employees reply in that conversation's thread. ### Native Pop-Ups Each answer has a **...** menu. References, feedback, and Get Help open from that menu in a Slack pop-up instead of a web page. Feedback and Get Help selections in the pop-up appear in the same reports as other feedback and Get Help selections. ### Work Objects Tickets appear as live cards in the conversation. Employees can open a card to see the ticket's current details and act on it, for example to add a comment or resolve the ticket, without leaving Slack. Work Objects needs a change to your Slack app before you enable it. ## FAQ **Does this change Microsoft Teams or other chat platforms?** No. These features apply to the Moveworks AI Assistant in Slack only. **Are these features available in every data center?** Yes, including US GovCloud. **Can I disable the features that are enabled by default?** Yes. Contact your Moveworks account team.