> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.moveworks.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server.

# Partner Demo Guide

This guide walks you through the end-to-end configuration of a Moveworks demo environment using a ServiceNow Personal Developer Instance (PDI) and an identity management system (such as Okta). Complete the steps in order — each section builds on the previous one.

**Sections 3 and 4 have multi-hour wait times** that are separate from the active configuration time. Trigger Section 3's user ingestion early so it completes in the background while you configure other features.

| **Section**                                                                                                             | **Topic**                                                                   | **Active Time** | **Wait Time**                 |
| ----------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------- | --------------- | ----------------------------- |
| [1. System Setup](/ai-assistant/getting-started/labs/partner-demo-guide/1-system-setup)                                 | Verify prerequisites and access to required systems                         | 15 min          | —                             |
| [2. Connectors & API Playground](/ai-assistant/getting-started/labs/partner-demo-guide/2-connectors-api-playground)     | Create a ServiceNow connector and validate it via API Playground            | 30 min          | —                             |
| [3. Configure Moveworks Identity](/ai-assistant/getting-started/labs/partner-demo-guide/3-configure-moveworks-identity) | Set up user ingestion (ServiceNow or Okta), service account, and bot access | 45 min          | Up to 4 hrs                   |
| [4. Configure Enterprise Search](/ai-assistant/getting-started/labs/partner-demo-guide/4-configure-enterprise-search)   | Ingest ServiceNow Knowledge Base articles into Moveworks                    | 45 min          | \~12 hrs (first run)          |
| [5. Configure Catalog Items](/ai-assistant/getting-started/labs/partner-demo-guide/5-configure-catalog-items)           | Ingest IT service catalog forms from ServiceNow                             | 20 min          | \~12 hours (ingests 2x a day) |
| [6. Configure NOW Ticketing](/ai-assistant/getting-started/labs/partner-demo-guide/6-configure-now-ticketing)           | Configure Moveworks to create, query, and resolve ServiceNow incidents      | 45 min          | —                             |

If you wish to connect your Moveworks instance to EmployeeCenter, you can start with [ServiceNow's Moveworks for EmployeeCenter documentation](https://www.servicenow.com/docs/r/employee-service-management/employee-experience-foundation/moveworks-for-employeecenter.html). Before following those steps, review the [Moveworks for EmployeeCenter: Installation Errata](/ai-assistant/getting-started/labs/partner-demo-guide/employeeworks-installation-guide-errata) page, which documents known discrepancies between the ServiceNow documentation and the actual product behavior.

## FAQ & Support Assistance

If you are having issues or questions, please check the [Partner Demo Guide FAQ](/ai-assistant/getting-started/labs/partner-demo-guide/faq) first before reaching out for support assistance.

### Community Support

Please direct general questions and issues to [Moveworks Community](https://community.moveworks.com/) site. There you will find other customers and partners who have setup Moveworks instances and could potentially help with your questions and issues.

### Schedulable Office Hours

**Update June 2nd, 2026:** The schedulable office hours ended on May 31st, 2026. Any additional support or questions should be directed to your partner manager and/or partner technology specialist.