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# DSL Configurations to Review

## Overview

When you delete a connector, Moveworks blocks deletion if another configuration directly depends on it. However, many other configurations reference connectors indirectly — through DSL rules that Moveworks cannot automatically detect. If those references are not updated before deletion, dependent functionalities may fail silently.

Before confirming deletion, review each of the configurations below and update any that reference the connector.

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## Configurations to Review

### 1. Bot Access Rule

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Core Platform**.
3. Under Core Platform, expand **User Identity**.
4. Select **Bot Access** to open the Bot Access Rule editor.

![Bot Access Rule configuration in Moveworks Setup](/_fern-img/a09864f249a9446067b10dbc6cede6cabcb3d6c5a5c86b31433f68eedbf3bba2.webp)

### 2. User filter for enabling Access Software skill

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Advanced Settings**.
4. Select **Ticket Interception**.
5. Locate the **User filter for enabling Access Software skill** section.

![User filter for enabling Access Software skill in Ticket Interception settings](/_fern-img/809247f61b622878b8f10f3d539742fd201eea1cf78645bdf186e30caa105476.webp)

### 3. User filter for enabling this skill through ticket route

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Advanced Settings**.
4. Select **Ticket Interception**.
5. Locate the **User filter for enabling this skill through ticket route** section.

![User filter for enabling this skill through ticket route in Ticket Interception settings](/_fern-img/70a8b2ca93cb6c3b8ea3c98aac7c6825b69de3619b31cdd401d28f281bfa2bc1.webp)

### 4. Disable Concierge Notifications to Watchers

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Notifications Settings**.
5. Locate the **Disable Concierge Notifications to Watchers** section.

![Disable Concierge Notifications to Watchers in Notifications Settings](/_fern-img/f2281efff6a3b395606da436ad6e2de61d3df075fa22882720c553b495f6cae8.webp)

### 5. \[Deprecated] Disable concierge notifications

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Notifications Settings**.
5. Locate the **\[Deprecated] Disable concierge notifications** section.

![\[Deprecated\] Disable concierge notifications in Notifications Settings](/_fern-img/565bc5963b95e2bbe18d9cf51f489ebde84da85e58d1bf05b64ed53d72b7d8a9.webp)

### 6. Enable concierge notifications

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Notifications Settings**.
5. Locate the **Enable concierge notifications** section.

![Enable concierge notifications in Notifications Settings](/_fern-img/b48492c3a461727e189e7320ec01e94c3fe0cadcbc61e69a8ef36efc9a4c409a.webp)

### 7. \[Deprecated] Block concierge notifications

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Notifications Settings**.
5. Locate the **\[Deprecated] Block concierge notifications** section.

![\[Deprecated\] Block concierge notifications in Notifications Settings](/_fern-img/d23e844cc01609e5d1f8ce2fe28b3fa42b95c351eb80dd1191fa18b149893f9c.webp)

### 8. Restrict ticket visibility to requestors only

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Ticket Actions**.
5. Locate the **Restrict ticket visibility to requestors only** section.

![Restrict ticket visibility to requestors only in Ticket Actions](/_fern-img/71b6c6348f62bcf657f8d90a73f832fc86c8f5e34025d30aac9d5cb64f379a54.webp)

### 9. User filter for AskMe reach-out from ticket

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Advanced Settings**.
4. Select **Ticket Interception**.
5. Locate the **User filter for AskMe reach-out from ticket** section.

![User filter for AskMe reach-out from ticket in Ticket Interception settings](/_fern-img/a2621bcd4cfc45860dee28c11bae1a77499df012abdb0022df8fd35c6db7e525.webp)

### 10. Enable ticket interception on NGCP

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Advanced Settings**.
4. Select **Ticket Interception**.
5. Locate the **Enable ticket interception on NGCP** section.

![Enable ticket interception on NGCP in Ticket Interception settings](/_fern-img/2a656c35517c406f2eb33cad33def06d3bdaddb8b7d279ad96395dbf97bbdbfe.webp)

### 11. Enable attachment upload

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Ticketing**.
3. Under Ticketing, expand **Concierge Settings**.
4. Select **Ticket Actions**.
5. Locate the **Enable attachment upload** section.

![Enable attachment upload in Ticket Actions](/_fern-img/aea947db91cdc597d815577007f6df94479855e35d8ef33d0bc2a12d346239a8.webp)

### 12. Enable Live Agent

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Handoff**.
3. Under Handoff, select **Live Agent Handoff**.
4. Open the relevant Live Agent configuration.
5. Locate the **Enable Live Agent** section.

![Enable Live Agent in a Live Agent Handoff configuration](/_fern-img/f2cd2d901b332f995741d83989d1c4952307567390c8f59fe8b3ccbe0ec748d3.webp)

### 13. Allowing slack forms to have file input module

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Forms**.
3. Under Forms, expand **Advanced Settings**.
4. Select **Plugin Settings**.
5. Locate the **Allowing slack forms to have file input module** section.

![Allowing slack forms to have file input module in Plugin Settings](/_fern-img/d0ac56f9d4538458d67573f976d2f8735cbd26d0e0c5d766f578f66d0bce37e2.webp)

### 14. Enable form finding via ticket interception

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Forms**.
3. Under Forms, expand **Advanced Settings**.
4. Select **Plugin Settings**.
5. Locate the **Enable form finding via ticket interception** section.

![Enable form finding via ticket interception in Plugin Settings](/_fern-img/98605ed18f8a3661ceb1f23d8429a076493918b9bb31372aecaec8e81ae5c71f.webp)

### 15. Enable multilingual support (MLS)

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Multilingual Support**.
3. Under Multilingual Support, select **Language Preferences**.
4. Locate the **Enable multilingual support (MLS)** section.

![Enable multilingual support (MLS) in Language Preferences](/_fern-img/651aa4378747839d9415584c061d8154d32414fa111e3865ca74b41409d55614.webp)

### 16. Ticket translation enabled

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **Multilingual Support**.
3. Under Multilingual Support, select **Language Preferences**.
4. Expand **Advanced Settings**.
5. Locate the **Ticket translation enabled** section.

![Ticket translation enabled in Language Preferences → Advanced Settings](/_fern-img/5cc7a4107614f0f1a86a493fea39ddc579739c01d81836fc28270bf7066bfa89.webp)

### 17. Enable Productivity Assistants

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Go to **AI Assistant**.
3. Under AI Assistant, expand **Advanced Settings**.
4. Select **Productivity Assistants**.
5. Locate the **Enable Productivity Assistants** section.

![Enable Productivity Assistants in AI Assistant → Advanced Settings](/_fern-img/e353e9bb921cd84d695edaa7a78e4e41e4c74a336bf0c5b818762adbb307b4ae.webp)

### 18. Enable connector editing

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Under Organization Details, select **Security and Privacy Settings**.
3. Locate the **Enable connector editing** section.

![Enable connector editing in Security and Privacy Settings](/_fern-img/0fd34335ccd6ae6ca6870ca79d161c2acbac9903de80d5cbc1e8f788b1c014c6.webp)

### 19. Enable built-in connectors in Agent Studio

**Where to find it:**

1. Navigate to **Moveworks Setup**.
2. Under Organization Details, select **Security and Privacy Settings**.
3. Locate the **Enable built-in connectors in Agent Studio** (now Tool Studio) section.

![Enable built-in connectors in Agent Studio in Security and Privacy Settings](/_fern-img/3af8feeeb6c471ebf58660680ee4738a4dd631654c1f96b82db769e65ef30533.webp)

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> **Note**
>
> This list may not be exhaustive. If your organization uses connectors in other DSL configurations not covered above, please review those as well before proceeding with deletion.