> This page is for Platform Management. > For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.moveworks.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server. # Configuration Change History ## Overview The **Config Change History** tool in Moveworks Setup gives you full visibility into every configuration change made in your environment. You can view, track, and audit changes — seeing exactly who changed what, when, and how. You'll find it under **Advanced Tools > Troubleshooting Apps > Config Change History** in the Setup left navigation bar. Whether you're triaging an incident, reviewing changes before go-live, or answering your customer's question about what changed, Config Change History puts the information you need at your fingertips. --- ## Key Capabilities | **Capability** | **Description** | | ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Time-range filtering | Search configuration changes within a custom date range. Defaults to the last 2 days if you don't specify a range. | | Configuration filtering | Filter by specific configurations using a searchable dropdown, or leave it empty to view changes across all configurations. Multi-select is supported. | | Version history table | View a detailed log of all changes including timestamp, audit ID, configuration name, description, previous and current version numbers, and the user who made the change. | | JSON diff view | Click any change entry to see a side-by-side comparison of the current version vs. the previous version, with added, removed, and modified fields clearly highlighted. | | User audit trail | See whether a change was made by your team, a partner, or Moveworks — each reflected by their respective email address. | --- ## How to Use Config Change History ### Step 1: Navigate to the Tool In Moveworks Setup, go to **Advanced Tools > Troubleshooting Apps > Config Change History**. ### Step 2: Set Your Search Criteria * **Start Date & End Date** — Select the time window you want to investigate. The tool defaults to the last 2 days if you don't set a range. Note that the end date must be later than the start date. * **Configurations**\*(optional)\* — Use the searchable dropdown to select one or more specific configurations you want to review. If you leave this empty, changes for all configurations will be displayed. ### Step 3: Search and Review Click **Search History** to load your results. The version history table shows you the following details for each change: | **Column** | **Description** | | ------------------ | ------------------------------------------------------------------ | | Timestamp | Date and time of the change, displayed in your local timezone | | Audit ID | Unique identifier for the configuration | | Configuration Name | The name of the configuration that was modified | | Description | Summary or comments about what changed | | Version | Version number after the change | | User | Email address of the person who made the change | | Change Type | Change type denotes either a configuration was updated or created. | ### Step 4: Inspect the Diff Click on any row in the version history table to open the **JSON diff view**. This view helps you quickly understand what changed: * You'll see a side-by-side comparison of the previous version and the current version * Fields that were **added**, **removed**, or **modified** are visually highlighted * Please note the field name might differ to the exact field name in the Configuration UI. --- ## Configuration Name Reference The Configurations dropdown uses direct configuration names that differ from the page names you see in the Setup left navigation. Use the tables below to find the right configuration name for the Setup page you're looking for. ### Enterprise Search | **Setup Page** | **Configuration Name in Dropdown** | | ---------------------------------------------- | ---------------------------------- | | Search > Plugin Settings | AnswersSkillConfig | | Search > Configure Search > FAQs | FAQIngestionConfig | | Search > Configure Search > Files | FileIngestionConfig | | Search > Configure Search > Internal Knowledge | KnowledgeIngestionConfig | ### Ticketing Automation | **Setup Page** | **Configuration Name in Dropdown** | | ---------------------------------------------------------- | ---------------------------------- | | Ticketing > Concierge Behavior and Display Settings | TicketingActionConfig | | Ticketing > File Ticket Destinations | FileTicketDestinationsConfig | | Ticketing > File Ticket Type Overrides | FileTicketTypeOverridesConfig | | Ticketing > IP Allowlist Settings | IPAllowlistConfig | | Ticketing > ITSM Provider Config | ITSMProviderConfig | | Ticketing > ITSM Providers | ITSMProvidersConfig | | Ticketing > ITSM Webhooks | ITSMWebhooksConfig | | Ticketing > Rich Ticket Filing (RTF) | MWFormConfig | | Ticketing > Service Portal URL | ServicePortalConfig | | Ticketing > Ticket Destination Mapper | TicketDestinationMapper | | Ticketing > Ticket Destinations | TicketDestinationConfig | | Ticketing > Ticket Event Backfill (Advanced) | BackfillTicketEventsConfig | | Ticketing > Ticket Filters | TicketFiltersConfig | | Ticketing > Ticket Poller Settings | ITSMProvidersConfig | | Ticketing > Ticket Routing | TicketRoutingConfig | | Ticketing > Ticket Types and States | TicketTypesConfig | | Ticketing > Ticket Workflow | TicketWorkflow | | Forms > Advanced Settings | FormIngestionConfig | | Forms > Form Ingestion | FormIngestionIntegrationConfig | | Forms > Form Search Settings | FormsConfig | | Forms > Last Mile Automation | LastMileAutomationFormConfig | | Handoff > Live Agent Handoff | AgentHandoffConfig | | Handoff > Message Brokering | MessageBrokeringConfig | | Handoff > Smart Handoff | HandoffConfig | | Enterprise Approvals > Approvals (Top-level) | ApprovalsConfig | | Enterprise Approvals > Approvals (Integration-specific) | ApprovalsIntegrationConfig | | Enterprise Approvals > Approvals (Resource-specific) | ApprovalsResourceConfig | | Enterprise Approvals > Approvals Engine (Moveworks Native) | NamedApprovalExp | | Triage > Auto ML Settings | TriageAutoMLConfig | | Triage > Dilbert Model Settings | TriageDilbertModelConfig | | Triage > Field Settings | TriageFieldConfig | | Triage > Metadata Cache Settings | TriageMetadataCacheConfig | | Triage > Model and Heuristics Rules | TriageModelConfig | ### Access Management | **Setup Page** | **Configuration Name in Dropdown** | | ---------------------------------- | ---------------------------------- | | Account Access > Bidding | AccessAccountConfig | | Account Access > Plugin Settings | AccessAccountIntegrationConfig | | Software Access > Plugin Settings | AccessSoftwareConfig | | Software Access > Software Catalog | AccessSoftwareApp | | Group Access > Plugin Settings | AccessGroupConfig | | Group Access > Group Ingestion | GroupIngestionConfig | | Moveworks Approvals > Approvals | ApprovalsConfig | ### Core Platform | **Setup Page** | **Configuration Name in Dropdown** | | --------------------------------------------------------- | ---------------------------------- | | Connectors > Generic HTTP Connectors | ConnectorConfig | | Ingestion > ACL Ingestion | ACLIngestionVars | | User Identity > User Ingestion | IdentityIngestionVars | | User Identity > Audience Builder Attributes | UserAttributeMetadataConfig | | User Identity > Bot Access | BotAccessConfig | | User Identity > Contractor and Service Accounts | IdentityServiceAccountVars | | Resource Permissions > ACL Permissions | AccessControlStrategy | | Resource Permissions > ACL Config | ACLConfig | | Channel Resolver > Settings | ChannelVars | | Analytics and Data > App Config | AppConfig | | Analytics and Data > App Data Filter Config | AppDataFilterConfig | | Analytics and Data > Attribute Data Source Config | AttributeDataSourceConfig | | Analytics and Data > Attribute Mapping Config | AttributeMappingConfig | | Analytics and Data > Bot Performance Insights | BPIConfig | | Analytics and Data > Custom Attributes | CustomAttributeConfig | | Analytics and Data > Customer Analytics Value Assumptions | CustomerValueConstantsVars | | Analytics and Data > Data Masking | DataMaskingConfig | | Domains > Custom Domains | CustomDomainConfig | | Domains > Domain Classification | DomainClassificationConfig | | Agent studio (now Tool Studio) > Action Settings | ActionConfig | | Agent studio > Action Settings | BusinessQueryFlowConfig | | Agent studio > Action Settings | BusinessQueryLegacyFlowConfig | | Agent studio > Action Settings | ContextualExampleConfig | | Agent studio > Creator Studio Config | CreatorStudioConfig | | Agent studio > Custom Triggering | CustomTriggeringConfig | | AI Assistant > Customized Flow (Paths) | CustomizedFlowConfig | | AI Assistant > Customized Triggering (Paths) | CustomizedTriggeringConfig | | AI Assistant > Plugin management | NativePluginsConfig | ### Chat Platforms, Display & Notification configs | **Setup Page** | **Configuration Name in Dropdown** | | -------------------------------------------------------------- | ---------------------------------- | | Manage Chatbots > Chat Bot Applications | ChatVars | | Web Chatbot > Moveworks for Web Config | MoveWebChatConfig | | Web Chatbot > Auth Settings | MoveWebChatAuthConfig | | Web Chatbot > Customizability Settings | MoveWebChatCustomizabilityConfig | | Web Chatbot > Greetings Settings | ProactiveWelcomeConfig | | Web Chatbot > Plugin Settings | MoveWebChatPluginSettingConfig | | Multilingual Support | MLSVars | | Display Configurations | DisplayVars | | Display Settings | DisplayVars | | Display Settings > Access Skill Deflections | DeflectionConfig | | Display Settings > Custom Button Settings | DialogButtonsConfig | | Notification Settings > Notification Schedule | NotificationScheduleConfig | | Notification Settings > Nudge Settings | NudgeConfig | | Notification Settings > Ticket Update Notifications | TicketUpdateNotificationConfig | | Notification Settings > Notifications Route and Employee Comms | NotificationOrgConfig | ### Organization Details | **Setup Page** | **Configuration Name in Dropdown** | | ----------------------------------- | ---------------------------------- | | Tenant Settings > General | InfoConfig | | Alerts > Customer Alerts Settings | CustomerAlertConfig | | Security and Privacy > SSO Settings | SSOConfig | | Security and Privacy > IP Allowlist | IPAllowlistConfig | ### Connectors (Core Platform > Connectors) Each system supported by Moveworks appears as a individual config available in the dropdown. Example - To view all changes done to your ServiceNow connector.  Search for SNOWConnector in the dropdown --- ## Common Use Cases | Use Case | How Config Change History Helps | | ---------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Investigate an outage or incident** | Something broke — find out what changed and when. Set your time range to just before the incident started, leave the Configurations filter empty, and scan for recent changes. The JSON diff view lets you pinpoint exactly what was modified so you can assess impact or revert. | | **Review changes before go-live** | Before pushing a new deployment or enabling a feature for users, audit recent changes to confirm everything was configured as intended and no unintended edits slipped through. | | **Hold stakeholders accountable** | Use the User column to track which admin, partner, or Moveworks team member made a specific change. Useful when multiple parties have access to your environment and you need a clear chain of ownership. | | **Answer "what changed?" questions** | When a user or stakeholder reports unexpected behavior, pull up the relevant configuration and check its change history. A timestamped diff view gives you a concrete answer without guesswork. | | **Support compliance and access audits** | Export or document a record of who made changes, when, and to what — supporting internal audits, security reviews, or regulatory requirements. | | **Validate partner or vendor changes** | After a partner-led implementation or a Moveworks-initiated update, verify exactly what was modified in your environment. Changes are attributed by email address so there's no ambiguity. | --- ## Frequently Asked Questions * Can I see changes for all configurations at once?\ Yes! Simply leave the Configurations dropdown empty and the tool will display changes across all configurations for your selected time range. The default time range is of 2 days. Maximum time range is of last 30 days. * What timezone are timestamps displayed in?\ Timestamps are displayed in your local browser timezone, so they'll always match your current location. * Can I filter by multiple configurations at the same time?\ Yes. The Configurations dropdown supports multi-select, so you can view changes across several configurations simultaneously. * Why don't I see internal or hidden fields in the diff view?\ Config Change History only displays external-facing configuration fields — the same fields you see in Moveworks Setup. Internal fields are excluded for security and clarity. * How do I identify who made a specific change?\ Check the **User** column in the version history table — it shows the email address of the person who made the change. This helps you distinguish between your admins, partners, and Moveworks.