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title: Interact Access Requirements
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# Interact Access & Information Needs

## Why do we need access to your Interact Instance?

The bot will read knowledge base articles and use them to serve the information in a Moveworks Bot to answer questions.

## Authentication Requirements

Full instructions can be found in [Interact's official API documentation](https://developer.interactsoftware.com/reference/security-and-authentication).

* Create a service account in your Interact portal (This should be a system-specific account that is not tied to your SSO provider for login). For this integration, we will **need read access to all of the knowledge articles**.

To authenticate into Interact’s API, you need to provide:

* **Username**
  * *e.g. MoveworksAcct*
* **Password**
  * *e.g. AcctPwd123!*
* **Interact URL:** The URL to your digital workplace.
  * *e.g.`https://www.KnowledgeMoveworks.com`*

## Other Information

You will also need to specify which sets of pages to ingest.

* **Interact Section ID:** Numerical ID for the Section that contains specific user-facing content. This can often be found in the URL when
  * *e.g. HR Section ID is 3456, IT Space ID is 4578*