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# Vayusphere Access Needs

## Why do we need access to your Vayusphere Instance?

The bot will add users to the Vayusphere live agent chat queue when they want assistance in real time.

## Vayusphere Permissions

The Moveworks service interacts with your Vayusphere platform so that the bot can:

* Add the user to the existing help desk queue for assistance

## Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production Vayusphere instance. The account must be able to call Vayusphere APIs to place users into the queue. Moveworks will also need the supported queue ID(s).

# Vayusphere Configuration

## Prerequisite

1. Service Account 
2. Service Account Password
3. API URL ( `<instance_name>/ir4hdautomationapi/api/v2/commands/queue`)

## Configuration Steps

1. The following API call will be used to collect the Group Names and IDs for the queues in your instance
   1. GET `{{vayusphere_base_url_v2}}/ir4hdautomationapi/api/v2/queues`

# Troubleshooting

See the [troubleshooting section of our Live Agent Handoff - Vayusphere](/docs/live-agent-handoff-vayusphere#troubleshooting) guide.