---
title: Moveworks Agent Operations and Health Guide
deprecated: false
hidden: false
metadata:
  robots: index
---
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# Monitoring and Health

1. Navigate to the Agents module in the left navigation bar under _Core Platform_.
2. In the Agents module you will see a table with a view of all the agents that are deployed and reachable.

![](https://files.readme.io/1764c11118571e096ed99ba316bb2c6e4649ff16814b329b0f21e22cd3f22728-image.png)

## Agent Health Definitions

The Agent Health refers to the agents ability to serve requests from the Moveworks platform.

**Healthy** - the agent is able to successfully serve requests > 90% of the time.

**Unhealthy** - if out of 100 calls that Moveworks makes to the agent, 10 or more times a connection could not be established.

**Unknown** - Typically unknown implies that the agent is not in use yet i.e: 0 calls have been made to the AD Agent, so the health check does not know if it is healthy or not.

> 📘 Clarification on agent Health
>
> It's important to distinguish that a Moveworks agent's Health refers to its ability to serve requests, and does not correspond to the health of the container itself.

## Agent Status

The Agent Status refers to whether the agent is Active or Inactive.

**Active** - agent container is running and connected to upstream Moveworks platform.

**Inactive** - Any agent that fails to connect to Moveworks or has stopped running is set to inactive, it will stay in this list for around 30 minutes before disappearing.