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title: Moveworks Written Knowledge
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Knowledge pack and templates for common employee questions. 

# Creating Content

[Moveworks FAQ Formatting Guide](/docs/moveworks-faq-formatting-guide)

[Template: Troubleshooting Article](/docs/template-troubleshooting-article)

[Template: Question-and-Answer Article](/docs/template-question-and-answer-article)

# Knowledge Templates

[FAQ: Symantec VIP Access MFA \[Needs Input\]](/docs/faq-symantec-vip-access-mfa-needs-input)

[Setting Up Okta Verify (MFA) \[Needs Input\]](/docs/setting-up-okta-verify-mfa-needs-input)

[Setting Up GlobalProtect VPN \[Needs Input\]](/docs/setting-up-globalprotect-vpn-needs-input)

[Troubleshooting GlobalProtect VPN issues \[Needs Input\]](/docs/troubleshooting-globalprotect-vpn-issues-needs-input)

[Setting Up Cisco AnyConnect VPN \[Needs Input\]](/docs/setting-up-cisco-anyconnect-vpn-needs-input)

[Creating an Email Signature](/docs/creating-an-email-signature)

[Ordering New Hardware](/docs/ordering-new-hardware)

[Handling Suspicious Emails](/docs/handling-suspicious-emails)

[Reset your password](/docs/reset-your-password)

[FAQ: Connecting to a Network Printer (Mac) \[Needs Input\]](/docs/faq-connecting-to-a-network-printer-mac-needs-input)

[FAQ: Adding Email to Apple Devices \[Needs Input\]](/docs/faq-adding-email-to-apple-devices-needs-input)

[Template: Holiday Calendar HR Article](/docs/template-holiday-calendar-hr-article)

[FAQs: Work from Home Best Practices \[Needs Input\]](/docs/faqs-work-from-home-best-practices-needs-input)

[FAQs: Connecting to a Guest Wi-Fi Network \[Needs Input\]](/docs/faqs-connecting-to-a-guest-wi-fi-network-needs-input)

[COVID-19 FAQs \[Needs Input\]](/docs/covid-19-faqs-needs-input)

[Tips to Keep Devices Secure During Travel \[Needs Input\]](/docs/tips-to-keep-devices-secure-during-travel-needs-input)

[Policy: Traveling With a Work-Device \[Needs Input\]](/docs/policy-traveling-with-a-work-device-needs-input)

[Policy: Traveling with Company-Owned Devices \[Needs Input\]](/docs/policy-traveling-with-company-owned-devices-needs-input)

[Using SAP Concur \[Needs Input\]](/docs/using-sap-concur-needs-input)

[Troubleshooting SAP Concur Issues \[Needs Input\]](/docs/troubleshooting-sap-concur-issues-needs-input)

[Using Symantec VIP Access MFA \[Needs Input\]](/docs/using-symantec-vip-access-mfa-needs-input)

# Knowledge Templates: Enterprise (HR, Financial, Facilities, etc.)

[Finding Information on Employee Benefits](/docs/finding-information-on-employee-benefits)

[Work-from-home (WFH) policy](/docs/work-from-home-wfh-policy)

[Company Holiday Schedule for US Employees](/docs/company-holiday-schedule-for-us-employees)

[How to Change Your Legal Name in HR Systems](/docs/how-to-change-your-legal-name-in-hr-systems)

[IT Setup for New Employee Onboarding](/docs/it-setup-for-new-employee-onboarding)

[What every new employee should learn during onboarding](/docs/what-every-new-employee-should-learn-during-onboarding)

[Contacting the Service Desk](/docs/contacting-the-service-desk)

[New Hire Onboarding \[Needs Input\]](/docs/new-hire-onboarding-needs-input)

[FAQ: Legal \[Needs Input\]](/docs/faq-legal-needs-input)

[FAQ: HR \[Needs Input\]](/docs/faq-hr-needs-input)

[FAQ: Facilities \[Needs Input\]](/docs/faq-facilities-needs-input)

[FAQ: Financial \[Needs Input\]](/docs/faq-financial-needs-input)

# Knowledge Template: Hardware - Peripherals

[Troubleshooting External Speaker Audio](/docs/troubleshooting-external-speaker-audio)

[Troubleshooting Internal Speaker Audio](/docs/troubleshooting-internal-speaker-audio)

[Ordering Peripherals](/docs/ordering-peripherals)

[FAQ: Setting Up Peripherals (Mac)](/docs/faq-setting-up-peripherals-mac)

# Knowledge Template: Hardware - Mobile Devices

[How to set up Outlook on Android devices](/docs/how-to-set-up-outlook-on-android-devices)

[How to set up Gmail on iOS devices](/docs/how-to-set-up-gmail-on-ios-devices)

[How to set up email on mobile devices](/docs/how-to-set-up-email-on-mobile-devices)

[FAQ: Locking Device Screens](/docs/faq-locking-device-screens)

[FAQ: Adding Email to Android Devices](/docs/faq-adding-email-to-android-devices)

[FAQ: Adding Email to Apple Devices](/docs/faq-adding-email-to-apple-devices)

# Knowledge Template: Hardware - Laptop and Desktop

[Requesting a laptop refresh](/docs/requesting-a-laptop-refresh)

[What to do if your laptop is lost or stolen](/docs/what-to-do-if-your-laptop-is-lost-or-stolen)

[FAQ: Laptop](/docs/faq-laptop)

[Troubleshooting: Laptop](/docs/troubleshooting-laptop)

# Knowledge Template: Software - Wi-Fi/Connectivity

[How to Map a Network Drive](/docs/how-to-map-a-network-drive)

[How to Clear Cookies and Cache in Chrome and Firefox](/docs/how-to-clear-cookies-and-cache-in-chrome-and-firefox)

[Connecting to the Company WiFi as a Guest/Visitor](/docs/connecting-to-the-company-wifi-as-a-guestvisitor)

[Connecting to the Company WiFi](/docs/connecting-to-the-company-wifi)

[Connecting to a Network Printer](/docs/connecting-to-a-network-printer)

[How do I clear my browser’s cache and cookies?](/docs/how-do-i-clear-my-browsers-cache-and-cookies)

[Troubleshooting: Email Issues on iOS Devices](/docs/troubleshooting-email-issues-on-ios-devices)

[Troubleshooting: Slow Internet Connection](/docs/troubleshooting-slow-internet-connection)

[Troubleshooting: Bluetooth](/docs/troubleshooting-bluetooth)

[Troubleshooting: Email Issues with Gmail Android App](/docs/troubleshooting-email-issues-with-gmail-android-app)

# Knowledge Template: Software - MFA/VPN/Security

[Enabling Multi-factor Authentication (MFA) for Your Account](/docs/enabling-multi-factor-authentication-mfa-for-your-account)

[Connecting to the VPN](/docs/connecting-to-the-vpn)

[Resetting Okta Verify](/docs/resetting-okta-verify)

[Troubleshooting: Okta](/docs/troubleshooting-okta)

[Using Google Authenticator MFA for Gmail](/docs/using-google-authenticator-mfa-for-gmail)

[FAQ: Setting Up Duo MFA](/docs/faq-setting-up-duo-mfa)

[Troubleshooting: VPN](/docs/troubleshooting-vpn)

# Knowledge Template: Software - Chat/ Audio and Video Conferencing

[Quick Start Guide for Using Microsoft Teams](/docs/quick-start-guide-for-using-microsoft-teams)

[FAQ: Using Zoom](/docs/faq-using-zoom)

[FAQ: Zoom Security](/docs/faq-zoom-security)

[Troubleshooting: Zoom](/docs/troubleshooting-zoom)

[FAQ: Removing Webex Cookies (PC)](/docs/faq-removing-webex-cookies-pc)

[FAQ: Webex Call Me Feature](/docs/faq-webex-call-me-feature)

[FAQ: Webex First Time Users](/docs/faq-webex-first-time-users)

[Troubleshooting: Webex](/docs/troubleshooting-webex)

[Using Slack on Mobile](/docs/using-slack-on-mobile)

[Using Slack on Desktop](/docs/using-slack-on-desktop)

[About Slack](/docs/about-slack)

[Troubleshooting: Slack](/docs/troubleshooting-slack)

[FAQ: Using MS Teams channels](/docs/faq-using-ms-teams-channels)

[FAQ: MS Teams](/docs/faq-ms-teams)

[Troubleshooting: MS Teams](/docs/troubleshooting-ms-teams)

[FAQ: Using BlueJeans](/docs/faq-using-bluejeans)

# Knowledge Template: Software - Tool Templates

[Instructions for Setting up Microsoft Office 365](/docs/instructions-for-setting-up-microsoft-office-365)

[How to reserve a conference room using Google Calendar](/docs/how-to-reserve-a-conference-room-using-google-calendar)

[Troubleshooting common VPN issues](/docs/troubleshooting-common-vpn-issues)

[Requesting Access to a Software Application](/docs/requesting-access-to-a-software-application)

[FAQ: Email](/docs/faq-email)

[Troubleshooting: Excel](/docs/troubleshooting-excel)

[Software Application Outage Status](/docs/software-application-outage-status)

[Outlook App (Android)](/docs/outlook-app-android)

[Outlook App (iOS)](/docs/outlook-app-ios)

[Troubleshooting: Outlook](/docs/troubleshooting-outlook)

[FAQ: AirPlay](/docs/faq-airplay)