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# Jive Access Needs

## Why do we need access to your Jive Instance?

The bot will directly perform actions in Jive to query and ingest knowledge base articles.

## Jive Permissions

The Moveworks service interacts with your Jive platform so that the bot can:

* Create an offline index of knowledge articles using the Jive REST API to help serve the end user's needs

## Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production Jive instance. The account must be created as a non-federate service account with **Manage Community** permissions and be able to authenticate with the Jive API using basic auth.