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# RightAnswers Access Needs

## Why do we need access to your RightAnswers Instance?

The bot will integrate with RightAnswers to query and ingest knowledge base articles.

## RightAnswers Permissions

The Moveworks service interacts with your RightAnswers platform so that the bot can:

* Create an offline index of knowledge articles using the RightAnswers REST API to help serve the end user's needs

## Service accounts in production environment

To perform the actions listed above, Moveworks needs a service account in the production RightAnswers instance. The account must be created as a service account and be able to authenticate with the RightAnswers API using basic auth (username + password).

# Create the Connector in Moveworks Setup

Navigate to **Core Platform** > **System Connectors** and create a new connector. RightAnswers and enter the information below:

* **Connection Name**: right\_answers (recommended)
* **Common Base Url**: Enter the URL of your RightAnswers instance
* **Authentication Type**: Select your preferred method of authentication (Basic Auth is recommended)
* **Username**: Enter the username of the service account created earlier
* **Password**: Enter the password created earlier

![](https://files.readme.io/b1072c9cfeced613ac45c81d3494bdd41bb7cd50318ac9c6ad1bf10ae0a98a7f-Screenshot_2025-03-11_at_11.06.07_PM.png)