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# ServiceNow Access Requirements

## Why do we need access to your ServiceNow Instance?

The bot will directly read knowledge base articles and user criteria from ServiceNow.

## Service account in Production Instance

To perform the actions listed above, Moveworks needs one account for the bot on your ServiceNow Production instance.

### What is this account used for

A dedicated **service account** in ServiceNow allows the Moveworks service to read read KB articles. Create a service account dedicated to Moveworks and create a connector using the credentials

The account must have *read access* to the following tables:

* `kb_knowledge`

We also support ingestion from the following child tables directly:

* `kb_knowledge_block`
* `kb_template_how_to`
* `kb_template_kcs_article`
* `kb_template_faq`
* `kb_template_what_is`
* `kb_template_known_error_article`
* `sc_cat_item_content`