---
title: How to Guide for Concierge Notifications
deprecated: false
hidden: false
metadata:
  robots: index
---
## ​​ How to Filter Concierge Notifications for VIP Users

Need to silence routine ticket notifications for your VIP users while still letting other users stay informed? Here’s how to set up a VIP filter to control Concierge notifications:

### 1. Define the VIP User Tag

You must first assign a **VIP** user tag to target users in your identity ingestion configuration.

* In **User Identity → Import Users → Advanced mode**, use an attribute like role, level, or department from your source (like ServiceNow) to apply the tag conditionally.
* Review [**How To Configure User Tags based on Conditions**](/docs/advance-configurations-identity) for more information and example on how to configure VIP user tag mapping.

✅ After the next user ingestion cycle, verify the tag appears under Imported Users → \[your user] → User Tags.

### 2. Create a Concierge Notification Filter

Once you've confirmed the user tag is present on a VIP user, use a DSL rule to prevent Concierge notifications from reaching VIP users.

* Navigate to: Ticketing → Concierge Settings → Notification Filters
* Create or update the DSL rule in **Enable concierge notifications**:

For example, the following rule will prevent all concierge notifications for users with the VIP tag.

```
NOT ("VIP" IN user.user_tags)
```

To test the rule against a user, click run in the top right corner of the DSL rule editor and input a user to test the rule against their user data.

## ​​ Filter Concierge Notifications Based on Ticket Criteria

You can adjust ticket filters to configure which *tickets* are eligible for concierge ticket update notifications. This allows you to restrict notifications for tickets that may be overly noisy or do not typically require user notification.

### 1. Adjust the Ticket filter for Ticket Activity updates

1. Navigate to Ticketing > Ticket Filters > Ticket filter for Ticket Activity updates
2. Add a new rule or adjust the existing rule with additional filter criteria. The DSL rule editor has a pop-up window of all available context you can use in the ticket filter to help you quickly add new filter criteria.

### 2) Test the new filter against a ticket

1. Click the run button in the right corner of the DSL editor under Ticket filter for Ticket Activity updates to test the new filter on a ticket

Here are some commonly used filter criteria:

*Only notify users about updates on Incident tickets*

```
ticket.itsm_ticket_type IN ["INCIDENT"]
```

*Only notify users about updates on tickets in a certain assignment group*

```
ticket.assignment_group.$LOWERCASE() IN ["ServiceDesk".$LOWERCASE()]
```

Questions or need assistance? Reach out to your Moveworks support team or post on the Community.