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title: Configure Ticket Filters
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# Configuring & Testing Ticket Filters

1. First navigate to **Ticketing > Ticketing Settings > Ticket Filters**.
2. Select the DSL Editor for the ticket filter you are trying to configure.
3. Write your DSL Ticket Filter Rule. For example if you wanted to not include tickets where the requested\_for's email address is [john@company.com](mailto:john@company.com), you would write your rule as follows:

![](https://files.readme.io/80810325b7002aca8fc6a4ee0310a546fe1a9f5c9a69f20178a6cfe5ba2b7c24-image.png)

> 📘 Accessible Attributes
>
> When writing ticket filters, you have access to the **ticket** object, which includes fields like requested\_for, created by, etc. Review [Moveworks Data Objects](/docs/data-objects#ticket) for more information on the accessible attributes. **NOTE**: You may need to refer to the ticket mapping configuration to understand which external attribute is being mapped to the Moveworks requested\_for attribute.

4. Test your DSL Rule by selecting **RUN** on the top right.
5. Enter a ticket number, and ensure the result is what you expect.

![](https://files.readme.io/7f263788f01c1e425fccc9ee1e9fc9f5b457b352bf2b533f007097f5e6410e8a-image.png)