---
title: ServiceNow Setup Guide for EXI
excerpt: ''
deprecated: false
hidden: false
metadata:
  title: ''
  description: ''
  robots: index
next:
  description: ''
---
# ServiceNow Access Requirements

The Moveworks bot will directly perform actions in ServiceNow to query information about tickets and users for Employee Experience Insights (EXI).

## Service account in Production Instance

Moveworks needs one account for the bot on your ServiceNow Production instance.

### What is this account used for:

A dedicated **service account** in ServiceNow allows the Moveworks service to read tickets and users. Create a service account dedicated to Moveworks and share the credentials of this account with your Moveworks team. This account must have the following permissions and settings.

### Service Account Requirements & Permissions

* **Account Timezone:** GMT time zone (no offset) in UTC/GMT time format
* **Read Access to following tables:**
  * incident
  * sc\_request
  * sc\_req\_item
  * sc\_task
  * sys\_user
  * sc\_item\_produced\_record

# Setting Up OAuth Access

Along with the username & password of the service account, you will need to create an OAuth application to enable OAuth for the Moveworks service account.

1. Navigate to System OAuth -> Application Registry and select *New* to create a new OAuth application.

2. Select *Create an OAuth API endpoint for external clients*.\
   ![](https://files.readme.io/e0d4358-small-Untitled_-_2023-05-08T122641.642.png)

3. Name the token as move works and then select Submit.
   1. **Note**: By Default the token will be auto generated when left blank, and be valid for 100 days. Redirect URL and Logo URL are not used, and can be left as `https://localhost:3000`.\
      ![](https://files.readme.io/881afaa-small-Untitled_-_2023-05-08T122640.658.png)

4. Once the OAuth application is created, navigate back to its settings and click on the lock on the right side of *Client Secret* to view the *Client Secret* value that was auto-generated.

5. Securely send the service account **Username**, **Password**, **Client ID**, and **Client Secret** to your Moveworks Team.