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title: Live Agent - BeyondTrust
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# Overview

BeyondTrust Remote Support (formerly *Bomgar*) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world. The integration manifests itself in the Moveworks Bot, as a hand-off mechanism when the bot hits a backstop and can't help the user. A user can click a button in the bot and open a live agent chat with a real human IT agent. The Bomgar Click to chat configuration utilizes the [BeyondTrust Remote Support Session Generation API](https://www.beyondtrust.com/docs/remote-support/how-to/integrations/api/session-gen/index.htm). The Session Generation API requires no API token for bot integration, but Moveworks will need the unique id for issue submission in your Bomgar instance.

## Requirements

**id:** a specific issue type id. (this is unique per Instance)

## Experience

![](https://files.readme.io/ab31926-image.png)