> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.moveworks.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.moveworks.com/_mcp/server. # Reference Configuration Locator ## Overview When you try to delete a configuration in Moveworks Setup, deletion is blocked if other configurations still reference it. The error dialog lists the referencing configurations by name (for example, `AccessControlStrategy` or `EnterpriseSearchContentConfig`) — you need to clear each of those references first. This guide maps each name to where you can find the corresponding setting in Moveworks Setup. Search this page for the name shown in the error dialog, then follow the steps in that section to update or remove the reference and retry the deletion. --- ## Referencing Configurations ### SSOConfig **Config Name:** Single Sign-On (SSO) **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Organization Details, expand **Tenant Settings**. 3. Select **Single Sign-On (SSO)**. 4. Delete the SSO configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting an SSO configuration can immediately impact access to MyMoveworks and other Moveworks applications. Single Sign-On (SSO) configuration in Tenant Settings ### ACLIngestionVars **Config Name:** Mirror Permissions **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Go to **Core Platform**. 3. Under Core Platform, expand **Resource Permissions**. 4. Select **Mirror Permissions**. 5. Delete the Mirror Permissions configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting a Mirror Permission configuration may impact automated ingestion of resource permissions from systems. Mirror Permissions configuration in Resource Permissions ### AccessControlStrategy **Config Name:** Permission Rules **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Go to **Core Platform**. 3. Under Core Platform, expand **Resource Permissions**. 4. Select **Permission Rules**. 5. Delete the Permission Rule that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting a Permission Rules configuration may impact resource visibility and user access for related resources. Permission Rules configuration in Resource Permissions ### FormIngestionIntegrationConfig **Config Name:** Forms Import Settings **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Ticketing Automation, expand **Forms**. 3. Under Forms, expand **Import**. 4. Select **Import Settings**. 5. Delete the Forms Import Settings configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting a Form configuration permanently removes the forms ingestion configuration and all associated indexed forms data. Form Ingestion Import Settings in Forms → Import ### IdentityIngestionVars **Config Name:** Identity Depending on which version of the identity configuration journey your organization is on, the location differs. #### Version 2 — Identity configuration **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Go to **Core Platform**. 3. Under Core Platform, expand **User Identity**. 4. Select **Identity Configuration**. **What to do** — choose the option that matches how the connector is used: * **Reset the identity configuration** to fully clear the configuration. * **Change the primary source:** if the connector you want to delete is set as the primary source, select a different connector from the dropdown. * **Remove the secondary source:** if the connector is listed as a secondary source, remove it from the list. Delete is an irreversible action - please proceed with caution. * Resetting or deleting an Identity configuration removes all ingested user roster data and related access information. * Changing the primary connector may impact user ingestion. * Removing a secondary connector may impact user attributes and related functionality. * These changes can result in loss of access to MyMoveworks and other Moveworks applications. Identity Configuration (Version 2) in User Identity #### Version 1 — Import Users **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Go to **Core Platform**. 3. Under Core Platform, expand **User Identity**. 4. Select **Import Users**. **What to do** — choose the option that matches how the connector is used: * **Delete the identity configuration** to fully remove the configuration. * **Change the primary source:** if the connector you want to delete is set as the primary source, select a different connector from the dropdown. * **Remove the secondary source:** if the connector is listed as a secondary source, remove it from the list. Delete is an irreversible action - please proceed with caution. * Resetting or deleting an Identity configuration removes all ingested user roster data and related access information. * Changing the primary connector may impact user ingestion. * Removing a secondary connector may impact user attributes and related functionality. * These changes can result in loss of access to MyMoveworks and other Moveworks applications. Import Users (Version 1) in User Identity ### NotificationOrgConfig **Config Name:** Notification Settings **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Chat Platforms, select **Notification Settings**. 3. Open the **Notification Routes** section. 4. Delete the notification route that references the item you are trying to delete. Notification Settings — Notification Routes ### ChatVars **Config Name:** Manage Chatbots **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Chat Platforms, select **Manage Chatbots**. 3. Open the individual chatbot configuration that uses the connector you plan to delete. 4. Delete the Manage Chatbot configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting a Manage Chatbots configuration can impact chatbot behavior, naming, channel integrations, and other chat experiences. Manage Chatbots — Chatbots Home ### EnterpriseSearchContentConfig **Config Name:** Max Capacity **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Enterprise Search, expand **Search**. 3. Under Search, expand **Configure Search**. 4. Select **Max Capacity**. 5. Delete the Max Capacity configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Ingested content is marked as non-serving immediately upon deletion, but the data purge completes within a few hours. No notification is sent to end users about the deletion. Max Capacity Systems in Configure Search ### AgentHandoffConfig **Config Name:** Live Agent Handoff **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Ticketing Automation, expand **Handoff**. 3. Select **Live Agent Handoff**. 4. Delete the Live Agent Handoff configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Any skills or experiences configured to use this live handoff skill will stop functioning. Live Agent Handoff configurations in Handoff settings ### AccessSoftwareConfig **Config Name:** Connector Settings **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Access Management, expand **Software Access**. 3. Select **Connector Settings**. 4. Delete the Connector Settings configuration that references the item you are trying to delete. Delete is an irreversible action - please proceed with caution. Deleting a Software Access configuration disables software provisioning for the associated software application. Software Access — Connector Settings ### HandoffMenuItem **Config Name:** Handoff **Where to find it:** 1. Navigate to **Moveworks Setup**. 2. Under Ticketing Automation, expand **Handoff**. 3. Select **Handoff Settings**. 4. Expand **Setup Items for Categories**. 5. Find the item whose **Item display key** matches the one shown in the error dialog (for example, `it_file_ticket`). 6. Delete or repoint this handoff menu item, then retry the Live Agent deletion. Delete is an irreversible action - please proceed with caution. Deleting a Live Agent configuration disables Live Agent handoff — the deleted Live Agent will no longer be functional. Handoff Settings > Setup Items for Categories > Item display key field identifying the handoff menu item --- If you've reviewed all known references and still can't delete the configuration, or if you encounter any issues during the deletion process, please contact Moveworks Support for assistance.