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title: In-Bot Alerts (Opt-In based)
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deprecated: false
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<Callout intent="warning">
  Note
  This capability is currently in open preview. Customers who are interested to enable this functionality, please reach out to your CSM or support team.

  Caveats: This feature is still in Beta.

  * Enabling this feature will send alerts to configured recipients.
  * Only Super-admins of the org can modify the recipients.
  * Subscription is for all alerts and is not alert specific.
  * You might encounter scenarios where an Alert is triggered multiple times, even if the issue is persisting.
</Callout>

<br />

In-Bot Alerts functionality within Alerts modules allows key stakeholders and admins of an org to receive proactive  notifications whenever a critical alert is generated or resolved.

This functionality enables the admins and key stakeholders within an org to get proactively notified on scenarios like:

* Connection failures scenarios between Moveworks and your systems\*
* On-premise agents health
* Large drop in ingested knowledge articles

This also removes the dependency to keep checking Alerts module within Moveworks Setup.

<br />

## Steps to configure In-Bot Alerts?

1. Log in to **MyMoveworks** using your org's SSO and navigate to **Moveworks Setup**
2. Navigate to **Alerts** module in the left navigation bar
3. Click on **Notifications Settings**. **Note: If this functionality is not turned ON for your org, this option will not show up.**

   ![](https://files.readme.io/6bc86cfec747b10c9c186b6887dad98bfefef99d129dedb7df9b6a07374083e6-Screenshot_2025-01-16_at_12.59.32_PM.png)
4. Configure the recipients for in-bot alerts. **Note: For appropriate governance, only super-admins of an org can modify the recipients of in-bot alerts**. If you are Moveworks Setup Admin and not a super-admin, then you might not be able to configure this.

   ![](https://files.readme.io/769e763417e58513bf62175a960a72913745a24253f59f4b2f9cab957b3fceca-Screenshot_2025-01-16_at_12.59.49_PM.png)
5. Click on **Save**

<br />

## Alert Format

Whenever a new Alert is triggered, the recipients will receive notification in the following format.

![](https://files.readme.io/5eab5a07ea6d736d6a9dbf333cf1d68f30b5fbfd7cf8777bb8f984c7adc27c54-Screenshot_2025-01-16_at_1.01.18_PM.png)

<br />

<br />

## FAQs

**Q:** **Which Alerts are considered as part of In-Bot Alerts functionality?**

**A:** You can view the full list of [supported alert types here](/service-management/moveworks-setup/monitor-alerts/overview?isFramePreview=true#supported-alert-types).

**Q:** **I am not a super-admin - how can I configure the recipients of this functionality?**

**A:** To ensure strict governance, the notifications settings can only be modified by Super-Admins. For other Moveworks Setup users or admins, they will only be able to view the recipient configuration.

**Q:** **I am unable to see the Notifications Settings option within Alerts menu?**

**A:** This means the functionality has not been turned on for your org. Reach out to your CSM in you wish to be included as part of limited preview.

**Q:** **Can recipients mute or unsubscribe from certain alerts?**

**A:** No, this is currently not supported.