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title: Plugin Management
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deprecated: false
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description: ''
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Plugin controls allow Admins to turn key capabilities ON or OFF within Moveworks Setup. Plugin controls can also be used to selectively roll-out a capability to a limited audience by adding an additional rule.

Below is the list of plugin controls available in Moveworks Setup under **AI Assistant > Plugin Management**

![](https://files.readme.io/ee51d103118f8ea0959d6cab8b3e5b10c4a08997413ef1e512438f3763e95bea-image.png)

After clicking into the Plugin Management section, you should see a list of the all the possible plugins that can be enabled in your Moveworks AI Assistant.

![](https://files.readme.io/78cc56b4ede115b0919a6851905b9881a7b5b7054bfa623e65f6f62c98e1d838-image.png)

<Callout intent="info">
  Note: Each Plugin has a corresponding configuration that must be completed before turning on the plugin.
</Callout>

# Handoff

## Smart Handoff Plugin

# Search

## Forms Plugin

## Knowledge Base Plugin

## Room Registry Plugin

## People Registry Plugin

# Productivity

## Write Email Plugin

## Code Interpreter Plugin

# MLS / Translation

## Change Preferred Language Plugin

## Add comment to Ticket Plugin (MLS)

If the users are non-English but the agents are English-only, then \*\*Add comment to Ticket Plugin (MLS) \*\*should be used to ensure that the agents are seeing English tickets.

**Note**: If **Add comment to Ticket Plugin (MLS)** is incorrectly enabled in lieu of **Add Comment To Ticket Plugin**, then non-English users at the org will be adding comments to a ticket that get translated to English even though the agent speaks their language, potentially leading to friction due to the unnecessary translation.

## Translate Text Plugin

# Ticketing

## Ticket Information Plugin (Single Ticket)

## Resolve Ticket Plugin

## Reopen Ticket Plugin

## Add Comment To Ticket Plugin

If the organization and users are all english only, then AddCommentToTicketPlugin should be used.

If the organization is multi-lingual, but users and agents speak the same non-English language, then AddCommentToTicketPlugin should be used.

If the users are non-English but the agents are English-only, then \*\*Add comment to Ticket Plugin (MLS) \*\*should be used to ensure that the agents are seeing English tickets. See **Add comment to Ticket Plugin (MLS)** section above for more information.

**Note:**: If **Add Comment To Ticket Plugin** is incorrectly enabled in lieu of **Add comment to Ticket Plugin (MLS)**, then non-English users at the org will be adding non-English comments to a ticket that is being handled by an English-speaking agent, who may not understand the comment.

## Ticket Information Plugin (List of Tickets)

# Access Groups

## Add User to a Group Plugin

## Remove User from a Group Plugin

## Create a Group Plugin

## Group Membership Status Plugin

# Access Software

## Grant Software Access Plugin

# Access Account

## Unlock Account Plugin

**Note**: if the integration your organization is leveraging does not support API Actions, or you would like to give the user a pre-defined message, include the message under Deflection Message. This will disable the native action, and allow the Moveworks AI Assistant to return a standardized message whenever this plugin is invoked.

![](https://files.readme.io/ebf2a773c1f8b4988a6d611ab022c1d707052e1d8cfb325990b16bc067324ea7-image.png)

<Callout intent="info">
  Note: The formatting for the Deflection Message follows down the same formatting as the [FAQ Styling Guide](/ai-assistant/enterprise-search/configure-search/moveworks-faq-google-sheets-integration/configure-faqs#supported-formatting--styling).
</Callout>

## Reset Password Plugin

**Note**: if the integration your organization is leveraging does not support API Actions, or you would like to give the user a pre-defined message, include the message under Deflection Message. This will disable the native action, and allow the Moveworks AI Assistant to return a standardized message whenever this plugin is invoked.

<br />

![](https://files.readme.io/ebf2a773c1f8b4988a6d611ab022c1d707052e1d8cfb325990b16bc067324ea7-image.png)

<br />

## Reset MFA Plugin

## Change Password Plugin

# Approvals

## Approval Information Plugin

## Update Approval Record Plugin

## Approval Information Plugin (List of Approvals)