Igloo Access Needs

Why do we need access to your Igloo Instance?

The bot will read knowledge base articles and use them to serve the information in a Moveworks Bot to answer questions.

To authenticate into Igloo’s API, you need to provide:

Community: The URL to your digital workplace.
- e.g. themove.com
App ID: A unique Application ID to your digital workplace. An App ID is provided when you register for the Igloo Developer Program.
- e.g. e236d126-3cbd-4b57-9841-ae1b9c69f9d4
App Password: A unique Application ID password for your digital workplace. An App Password is provided when you register for the Igloo Developer Program.
- e.g. a1BcD23EfghIJkL
Username: A locally (not managed externally) created user.
- e.g.svc.moveworks@moveworks.ai
Password: The password you use when signing in to your workplace using Igloo authentication.
- e.g. foo-bar_baz

You will also need to specify which sets of pages to ingest.

Igloo Community Key: Numerical ID for the community of user-facing content.
- e.g. 12345678
Igloo Channel ID: Unique channel identifier
- e.g e88880f6-69e5-3558-88ed-a93b0069888e