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Product-Specific Terms & Conditions

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Moveworks AI Assistant Connectors & Content Types

AI Assistant supports content ingestion from third-party systems and content sources listed on Moveworks product help documentation site, available at help.moveworks.com/docs/content-integrations , as may be updated from time to time. Moveworks reserves the right to add, modify, or remove supported systems and content sources at its sole discretion. The total number of ingestible documents is subject to a limit as outlined in your Order Form.

Moveworks AI Models and AI Tools

The text generated by any AI model used with the Moveworks products and services are computer-generated and should be used for informational and creative purposes only. It does not represent the views or opinions of any individual or organization. Moveworks makes no guarantees regarding the accuracy, reliability, or completeness of the content generated by such AI models. Users are advised to verify the information independently before relying on it for any critical purposes. Users are responsible for their input using any AI tool and should exercise caution when using it. Moveworks does not take responsibility for any misuse or misinterpretation of the generated content. The content generated by such AI models should not be considered as legal, financial, medical, or professional advice. Consult with qualified professionals for specific guidance in these areas. Users are encouraged to use the AI tools responsibly and ethically. Customer’s use of any AI models used with the Moveworks products and services are subject to Moveworks Acceptable Use Policy currently located at https://www.moveworks.com/us/en/legal/moveworks-acceptable-use-policy (“AUP”). Generating harmful, offensive, or misleading content is prohibited. The content generated using the AI tools may be subject to copyright or intellectual property rights. Users are responsible for ensuring that generated content complies with applicable laws and respects the rights of others. The AI-generated content does not imply endorsement or approval of any product, service, or viewpoint mentioned in the text. It is purely a result of automated text generation. The AI models are continually evolving and improving. As a result, the quality and output of generated content may change over time.

Use of Moveworks Service Over the Public Internet

Customer understands and agrees that the service operates over the public internet and that no transmission of data over the internet can be guaranteed to be secure and is subject to inherent limitations, delays, and other risks associated with Internet connectivity and communications. Customer is responsible for implementing appropriate measures to protect its systems, networks, and data when accessing the services, including maintaining up-to-date security software, firewalls, and access controls. Moveworks makes no guarantees regarding the security, availability, or integrity of any data transmitted through or stored within the service. Customer further acknowledges that Moveworks cannot control and is not responsible for the performance, reliability, or security. Accordingly, Moveworks disclaims all liability for any delays, interruptions, interception, corruption, loss, or unauthorized access to data arising from transmission over the Internet or other communications networks outside of Moveworks’ control. Customer’s use of the service is entirely at your own risk.

Moveworks Knowledge Search supports ingestion of HTML content from third-party systems and content sources listed on Moveworks product help documentation site, available at help.moveworks.com/docs/content-integrations, as may be updated from time to time. Moveworks reserves the right to add, modify, or remove supported systems and content sources at its sole discretion. Moveworks Knowledge Search can ingest non-English HTML-based Knowledge Articles. Customer’s use of Moveworks Knowledge Search is limited to a maximum of 100,000 HTML-based Knowledge Articles.

Moveworks File Search supports file ingestion ( .pdf, .txt, .docx and .pptx files) from third-party systems and content sources listed on Moveworks product help documentation site, available at help.moveworks.com/docs/content-integrations , as may be updated from time to time. Moveworks reserves the right to add, modify, or remove supported systems and content sources at its sole discretion. Moveworks File Search cannot ingest non-English files. Customer’s use of Moveworks File Search is limited to a maximum of 100,000 files.

Moveworks Content Gateway

Content Gateway is available with both Knowledge Search and File Search. Moveworks reserves the right to add, modify, or remove supported the systems and content sources listed at help.moveworks.com/docs/content-integrations at its sole discretion. Customer is responsible for provisioning and maintaining these custom APIs in accordance with Moveworks published guidelines. Moveworks makes no guarantee of ingestion outcomes and reserves the right to reject or discontinue any custom connector at its sole discretion.

Moveworks Brief Me

Moveworks AI Assistant includes the Brief Me capability, which enables uploading of supported files to generate summaries and answer questions. Moveworks Brief Me can only support .pdf, .docx, .txt, or .ppt file types, files written in English, and up to 5 files per each session within Moveworks AI Assistant, each file not exceeding twenty-five (25) megabytes in size and up to 100 pages.

Moveworks reserves the right to deny use of the Moveworks Brief Me to any user or entity at its sole discretion, particularly in instances where Moveworks suspects misuse of the Moveworks Brief Me, violation of the agreement between Customer and Moveworks and/or the order form, or any action that poses a threat to the security, stability, or integrity of the Moveworks Brief Me or any other Moveworks products/service. Moveworks will make commercially reasonable efforts to notify Customer of any such denial of Moveworks Brief Me unless prevented by law or where such notification would compromise security measures or the enforcement of the agreement between Customer and Moveworks and/or the Order Form.

Moveworks Quick GPT as a plugin/backstop

Moveworks AI Assistant includes the Quick GPT capability. Content generated by Quick GPT is for informational use only and should not be relied upon as authoritative or factual without independent verification. Moveworks makes no guarantee regarding the accuracy, completeness, or suitability of any output generated through Quick GPT. Moveworks will not support customer-owned or provided models or APIs. User requests will be screened with Moveworks toxicity and work-appropriateness filters to filter out objectionable requests.

Quick GPT may operate independently or in conjunction with Web Search via LLM Calls to retrieve and synthesize current information from the internet. Moveworks has the right to implement an organization-wide query limit that applies to the number of web searches via LLM calls. Moveworks will make commercially reasonable efforts to notify Customer of any such enforced limit.

Moveworks reserves the right to suspend or restrict access to Quick GPT at its sole discretion, particularly in instances where Moveworks suspects misuse, excessive usage, violation of the agreement between Customer and Moveworks and/or the Order Form, or any action that poses a threat to the security, stability, or integrity of the Moveworks AI Assistant or any other Moveworks products or services. Moveworks will make commercially reasonable efforts to notify Customer of any such denial unless prevented by law or where such notification would compromise security or enforcement of the agreement between Customer and Moveworks and/or the Order Form.

Third-Party Integrations

The Moveworks Product integrates with certain third-party websites, code, and applications (”Third-Party Applications”). Customer is responsible for enabling the integration of each Third-Party Application and by doing so, Customer acknowledges that it is instructing Moveworks to share customer data (including, to the extent necessary, any personal information) with the providers of such Third-Party Applications in order to facilitate the integration. Customer is responsible for notifying such Third-Party Applications provider of the integration. Such Third-Party Services are not under the control of Moveworks and Moveworks is not responsible for any Third-Party Applications. Customer’s use of the Third-Party Applications is governed by the Customer’s agreement with, and all applicable terms and policies including privacy and data gathering practices of, providers of the Third-Party Applications. Moveworks does not warrant or support Third-Party Applications or other non-Moveworks products or services, whether or not they are designated by Moveworks as “certified” or otherwise, unless expressly provided otherwise in an Order Form. Moveworks is not responsible for any disclosure, modification or deletion of customer data resulting from access by such Third-Party Applications or its provider. Moveworks cannot guarantee the continued availability of such Moveworks features, and may cease providing them without entitling Customer to any refund, credit, or other compensation, if for example and without limitation, the provider of a Third-Party Application ceases to make the Third-Party Application available for interoperation with the corresponding Moveworks Product features in a manner acceptable to Moveworks.

Modifications to Product-Specific Terms

Moveworks reserves the right to modify the limitations and restrictions set forth in this Documentation at any time. Continued use of the Moveworks Products after any such changes shall constitute Customer’s acceptance of the modifications.