Assistants & AI Agents

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Plugins

Agent Studio is where you build those Plugins. Plugins are made up of a Trigger and some Execution Logic

If your plugin uses a Conversational Trigger, it gets compiled to a “tool” – which gives your Conversational AI Agents more advanced capabilities. The Agentic Reasoning Engine decides when to call it & how it works with other conversational plugins.
If your plugin uses a System Trigger, it gets compiled to an Ambient AI Agent, which runs in the background without human intervention.

Triggers

Triggers bridge the gap between user interactions, system events, and plugin execution. Agent Studio supports three types of triggers to cover a wide range of scenarios:

Conversational Triggers: Activated by user utterances in natural language.
System Triggers - Activated by a system, not a user
- Webhook Triggers: Respond to external events via APIs or webhooks.
- Scheduled Triggers: Run plugins at specified intervals or times..