Built-in Content Connectors

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Overview

A table of built-in content connectors that power the search capability of Moveworks AI Assistant. There are two types of built-in content connectors:

  1. Next-Gen or Enterprise Search connectors: These are the newest connectors available for 10 content systems. They support a scale of millions of documents, out-of-the-box permissions support and improved freshness SLAs. These connectors are currently available as part of an upgrade. Please reach out to your account team to learn more about getting access and connecting Moveworks to millions of documents.
  2. Classic connectors: These are connectors that are capable of supporting up to 100k files per connector, and are available as part of your Moveworks subscription. Some connectors support permissions.

Please see the tables below for the specific content types supported.

FAQ

What are the different Content Types?

  • Permissioned content ensures that employees only see the content authorized to them within the AI Assistant search experience.
  • Public content will be shown to all employees within the AI Assistant search experience.
  • Personal content is from private repositories, e.g. personal direct messages, personal calendar, etc, and is only accessible through user-granted authentication within the AI Assistant search experience.

What are the limits?

  • Limits are applied within indexed search, which constrains the # of content items that can be searched.
  • However, the limit is unlimited for live API search, which means the limit is set by the system’s retrieval setup, e.g. Notion Search API.

What are the various implementation approaches?

  • Indexed: Refers to mirroring content and permissions to build an index for search.
  • Live API: Refers to using the connectors own search api to retrieve content via user impersonated search.

What does Availability mean?

  • Generally Available: Available now within the Moveworks AI Assistant experience.

  • Limited Preview: Available if participating in the Limited Preview program (terms and conditions may apply). Please fill out the self-nomination form in Community and the Moveworks Product team will reach out to you with the next steps.

  • Limited Preview: Available if participating in the Limited Preview program (terms and conditions may apply). Please fill out the self-nomination form in Community and the Moveworks Product team will reach out to you with the next steps.

  • Roadmap: Planned for the upcoming release but exact release quarter is to be determined. To learn more, join the Community to ask questions.

What if the content connector is not listed?

If the content connector is not listed, then Moveworks does not have a native content connector. There are two ways forward:

  • To submit a request for a native connector, we recommend to submit the request the Ideas Portal.
  • If you have developers who can build the integration, we recommend to implement the Legacy Gateway .

Supported Content Connectors - Enterprise Search

ConnectorContent TypeImplementationSupported content volumeAvailability?Setup Documentation
BoxPermissioned Files (DOC, PPT, & PDF)Indexed10M🟢 Generally Available Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Access Requirements Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup Next-Gen Connector Setup**Next-Gen Connector Setup **
Confluence CloudPermissioned HTML content (Pages & Blog Posts) and Attachments (DOC, PPT, & PDF)Indexed10M🟢 Generally AvailableNext-Gen Connector Setup
Google DrivePermissioned Files within Shared Drive Personal Files within a user’s MyDrive (DOC, PPT, & PDF)Indexed10M🟢 Generally AvailableNext-Gen Connector Setup
Microsoft OneDrivePersonal files [all types]Live API (With User Auth) [Part of the combined SharePoint Online and OneDrive configuration]unlimited🟢 Generally AvailableNext-Gen Connector Setup
Microsoft OutlookEmail messagesLive API (With User Auth)unlimited🟢 Generally AvailableNext-Gen Connector Setup
ServiceNow (Cloud)Permissioned HTML content (Articles [knowledge blocks] & catalog items) and Permissioned File Attachments (DOC, PPT, & PDF)Indexed (Requires installation of Update Sets)10M🟢 Generally AvailableNext-Gen Connector Setup
Sharepoint OnlinePermissioned HTML content (modern site pages & wiki pages) and Permissioned Files (DOC, PPT, & PDF)Indexed10M🟢 Generally AvailableNext-Gen Connector Setup
Sharepoint OnlinePersonal files [all types]Live API (with User Auth)unlimited🟢 Generally Available**Next-Gen Connector Setup **
SlackPublic & personal messages, conversations, files [all types], and channel namesLive API (With User Auth)unlimited🟢 Generally AvailableNext-Gen Connector Setup
UnilyPermissioned HTML content (posts, articles, pages, and widgets) and Permissioned Files (DOC, PPT, & PDF)Indexed10M🟢 Generally Available
🟠 Roadmap: External Groups Support Next-Gen Connector Setup
Next-Gen Connector Setup
ZendeskPermissioned HTML content (articles)Indexed10M🟢 Generally AvailableNext-Gen Connector Setup
JIRAProjects and IssuesLive API (With User Auth)unlimited🟠 Roadmap

Supported Content Connectors - Classic

ConnectorContent TypeImplementationSupported content volumeAvailability?Documentation
AxeroPublic HTML content (wikis & articles)Indexed100K🟢 Generally AvailableAccess Requirements
BrainstormPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
BMC RemedyPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
BrightspotPublic HTML content (articles)Indexed100K🟢 Generally Available
CherwellPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
ComAroundPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
Confluence CloudPublic and Permissioned HTML content (Pages & Blog Posts) and File AttachmentsIndexed100K🟢 Generally AvailableAccess Requirements How to Configure Confluence
Confluence Data CenterPublic HTML content (Pages & Blog Posts)Indexed (Requires installation of Moveworks Plugin)100K🟢 Generally Available
🟠 Roadmap: Permissioned HTML content
Access Requirements
ContentfulPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
DovetailPublic HTML content (articles)Indexed100K🟢 Generally Available
DropboxPermissioned Files (DOC, PPT, & PDF)Indexed100K🟢 Generally AvailableAccess Requirements
FreshservicePublic HTML content (articles)Indexed100K🟢 Generally Available
🟠 Roadmap: Permissioned HTML content
Access Requirements How to Configure FreshService KB
FreshDeskPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements How to Configure FreshDesk KB
GitHubPublic HTML content (.MD & .MDX)Indexed100K🟢 Generally AvailableAccess Requirements How to Configure GitHub KB
GuruPublic HTML content (cards)Indexed100K🟢 Generally AvailableAccess Requirements
HaystackPublic HTML content (articles)Indexed (Requires Content Gateway)100K🟢 Generally AvailableAccess Requirements
IglooPublic HTML content (wikis and blog posts)Indexed100K🟢 Generally AvailableAccess Requirements
InteractPublic HTML content (link and articles)Indexed100K🟢 Generally AvailableAccess Requirements
Ivanti Service Desk (Neurons & Heat)Public HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
JivePublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
LumAppsPublic HTML content (articles & widgets)Indexed100K🟢 Generally AvailableAccess Requirements
ManageEnginePublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
NotionPublic HTML content (pages & databases[pages only] )Indexed100K🟢 Generally AvailableAccess Requirements How to Configure Notion KB
PromappPublic HTML content (articles)Indexed100K🟢 Generally Available
QuipPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
RightAnswersPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
Salesforce Service CloudPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
SAP WorkZonePublic HTML content (wiki & blog)Indexed100K🟢 Generally AvailableAccess Requirements
ScreenStepsPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
SearchUnifyPublic HTML content (articles)Indexed100K🟢 Generally Available
ServiceNow (Cloud & On-prem)Permissioned HTML content (Articles [knowledge blocks] & catalog items)Indexed (Requires installation of Update Sets)100K🟢 Generally AvailableAccess Requirements How to Configure ServiceNow KB
SharePoint ServerPublic HTML content (modern site pages & wiki pages) and Files (DOC, PPT, & PDF)Indexed100K🟢 Generally Available
🟠 Roadmap: Permissioned Files
Access Requirements
SimpplrPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements How to Configure Simpplr KB
SlitePublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
SolarwindsPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
Squiz IntranetPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements
StaffbasePublic HTML content (news posts)Indexed100K🟢 Generally AvailableAccess Requirements
Wiki.jsPublic HTML content (articles)Indexed100K🟢 Generally Available
WolkenPublic HTML content (articles & forms)Indexed100K🟢 Generally Available
WordPressPublic HTML content (pages & blog posts)Indexed100K🟢 Generally AvailableAccess Requirements
WorkdayPublic HTML content (articles)Indexed100K🟢 Generally AvailableAccess Requirements