What are connectors?

Connectors in Moveworks are used to communicate with your systems and establish secure access to your business applications. Each connector includes authentication methods, connection name and other system specific inputs.

These connectors are reusable across different use cases in the Moveworks platform, and can be used to configure other capabilities for your Moveworks bot, such as enterprise search, ticketing and more.

What is a Connector?

A connector represents a single external system’s base URL and authentication configuration. It is the foundation that HTTP actions build on — every HTTP action inherits its connector’s base URL and credentials.

There are 2 types of connectors in the Moveworks product.

• System Connectors are built-in connectors that are built & maintained by Moveworks, for use in Built-in Plugins and Agent Studio Plugins.
• HTTP Connectors are custom connectors to your business systems for use in Agent Studio Plugins.

FAQ & Troubleshooting

How many connectors can I create?

• There is no limit to number of connectors that you can create.

I created a connector with wrong credentials, what should I do next?

• You can always create a new connector or edit the one that you created.

My system is not listed in the select connector page.

• It means that we do not support that integration so far. Do not worry, reach out to Customer support with the system name.

Do I have to create separate connectors for separate skills?

• No, if you have provided appropriate accesses to the connector, you might not create new connectors.
• For example: If you want to configure MW ticketing and MW enterprise answers.
• Go ahead and create a service account with appropriate permissions following this guide.
• Once you have the auth setup and exported the credentials, use them to create a new connector in MW setup

Can I use system connectors inside of Agent Studio?

• Yes! This functionality is now generally available.