Moveworks Classic

Approvals

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🚧 This covers only Moveworks Classic

For Moveworks Copilot experiences, refer to “Moveworks Copilot - Feature Overview” page.

Overview

Moveworks Approvals allows your users to manage their approvals — natively in-chat — via natural language. There are several types of approval implementations that Moveworks supports:

  1. ServiceNow Approvals: ServiceNow Approvals integrates into 4 ticket types - RITM, REQ, INC, and GRC.
  2. Software Approvals: Moveworks managed approvals that can be configured by customers within Moveworks Setup.
  3. Group Approvals: Moveworks managed approvals that can be configured by customers within Moveworks Setup.
  4. Approvals via Agent Studio: Add more Approval systems, such as Concur, Workday, Ariba etc, via Agent Studio.

Mapping Approval Types & Approval Design Patterns

Approval TypeHow Approval Design Patterns Are Created
ServiceNow Approvalsnative via Moveworks Setup
Access Group & Software Approvalsnative via Moveworks Setup
Additional Approval Systems via Agent Studioconfigured via Agent Studio