Igloo Access Needs

Why do we need access to your Igloo Instance?

The bot will read knowledge base articles and use them to serve the information in a Moveworks Bot to answer questions.

Authentication Requirements

Full instructions can be found in Igloo’s official API documentation.

To authenticate into Igloo’s API, you need to provide:

• Community: The URL to your digital workplace.
  • e.g. themove.com
• App ID: A unique Application ID to your digital workplace. An App ID is provided when you register for the Igloo Developer Program.
  • e.g. e236d126-3cbd-4b57-9841-ae1b9c69f9d4
• App Password: A unique Application ID password for your digital workplace. An App Password is provided when you register for the Igloo Developer Program.
  • e.g. a1BcD23EfghIJkL
• Username: A locally (not managed externally) created user.
  • e.g.svc.moveworks@moveworks.ai
• Password: The password you use when signing in to your workplace using Igloo authentication.
  • e.g. foo-bar_baz

Other Information

You will also need to specify which sets of pages to ingest.

• Igloo Community Key: Numerical ID for the community of user-facing content.
  • e.g. 12345678
• Igloo Channel ID: Unique channel identifier
  • e.g e88880f6-69e5-3558-88ed-a93b0069888e