For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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DeveloperAcademyCommunityStatus
  • Getting Started
    • Welcome to Moveworks
    • Roadmap & Release Notes
    • Implement on ServiceNow
    • Moveworks Best Practices
    • Labs
    • Professional Services
    • Support
  • AI Assistant
    • AI Assistant Overview
    • Capabilities
    • Web Experiences
    • Analytics & Performance
  • Enterprise Search
    • Overview
    • Search Connectors
    • Agentic RAG Overview
    • Content Ingestion Platform
    • How Search Works
    • Monitor Indexed Content
    • Vetted Content
    • Permissions
  • Productivity Boost
    • Overview
    • Configure Productivity Boost
    • Quick GPT
    • Calendar Management
    • Brief Me
  • Welcome to Moveworks
  • Roadmap & Release Notes
  • Release Notes 2026
  • Release Notes 2025
  • Release Notes 2024
  • Release Notes 2023
  • Release Notes 2022
  • Implement on ServiceNow
  • Connect ServiceNow
  • Configure Enterprise Search
  • Configure Forms
  • Configure Ticketing
  • Configure EmployeeWorks Web App (Formerly Slate)
  • Deploy to Multiple ServiceNow Environments
  • Moveworks Best Practices
  • Launching Moveworks
  • Moveworks Implementation Starter Guide
  • Moveworks Assistant Launch Checklist
  • Building on Moveworks
  • Ideal Moveworks Team
  • Designing an AI-first Service Desk
  • Developer Instances
  • Development Lifecycle
  • Hiring Developers
  • Identifying Automation Opportunities
  • Launching New Capabilities
  • Scoping with Mockups
  • Project Managing
  • Driving Adoption
  • Deep Linking Moveworks AI Assistant
  • How to Add an Azure AD App Link to the Bot
  • Okta Chiclet Deep Link to Bot
  • Okta Footer Help Link to Bot
  • Agent Email Signature Link to the Moveworks Bot
  • General Banner Links to the Moveworks Bot
  • Bot-First Call Wait Messages
  • ServiceNow SSP Banner Link to the Moveworks Bot
  • ServiceNow SSP Hovering Bot Link
  • Windows Desktop Shortcut to the Moveworks Bot Setup Guide
  • Professional Services
  • Moveworks Professional Services Scope
  • Support
  • Moveworks Support Scope
  • Ensuring your bot is always available
  • API Versioning Policy
  • Moveworks Support Transition to ServiceNow Now Support
  • AI Assistant Overview
  • Configure Moveworks Assistant
  • Capabilities
  • AI Disclaimers
  • Configure Disclaimers & Labels
  • Approvals Queue
  • Channel Resolver
  • Configure Channel Resolver
  • How To Guides for Channel Resolver
  • Channel Resolver Troubleshooting Guide
  • Channel Resolver Integration - Freshservice
  • Channel Resolver Integration - Jira Server
  • Channel Resolver Integration - Zendesk
  • Code Interpreter
  • Display Configurations
  • Domains
  • Email Composer
  • Employee Communications
  • How To Configure Employee Comms
  • Employee Communications Campaign Examples
  • Employee Communications Recurring Campaign Examples
  • Writing Translation-Ready Employee Comms Campaigns
  • Employee Communications Error Codes & Resolution Guidance
  • Notifications Settings
  • Integration Rate Limits
  • People & Places Lookups
  • Configure People Lookups
  • Conference Room Settings
  • How To Guides for People and Places Lookups
  • Self Knowledge
  • Smart Handoff
  • Smart Handoff Configuration Overview
  • How To Guides for Handoff Plugin
  • Text Translator
  • Personalized Responses
  • World Knowledge App
  • Web Experiences
  • AI Assistant on Web
  • AI Assistant on Web: Configuration
  • AI Assistant on Web: Getting Started
  • AI Assistant on Web: Features & Capabilities
  • AI Assistant on Web: Analytics
  • Embedded AI Assistant (formerly, Moveworks for Web)
  • Embedded AI Assistant - Browser Compatibility
  • Embedded AI Assistant Installation Guide
  • Adding Embedded AI Assistant to ServiceNow
  • Adding Embedded AI Assistant to SharePoint Online (Cloud)
  • Adding Embedded AI Assistant to Google Sites
  • Adding Embedded AI Assistant to Unily
  • Embedded AI Assistant SSO Configuration - Okta OIDC
  • Embedded AI Assistant SSO Configuration - OneLogin (OIDC)
  • Embedded AI Assistant SSO Configuration - Okta SAML SSO
  • Embedded AI Assistant SSO Configuration - Azure OIDC
  • Embedded AI Assistant SSO Configuration (General SAML) + ADFS Configuration
  • Embedded AI Assistant: Multi-SSO Configuration Guide
  • Embedded AI Assistant Troubleshooting Guide
  • Overview
  • Microsoft Teams
  • AI Assistant in Microsoft 365 (MS Teams + MS Graph) Access Requirements & Setup Guide
  • AI Assistant in Microsoft Teams (GCC) Setup Guide
  • AI Assistant in Microsoft Teams (Non-App Store) Setup Guide
  • Customizing your Teams Appstore Bot
  • Microsoft Teams Secret Rotation Guide
  • Single Tenant Microsoft Teams Moveworks Setup Guide
  • Multi-Tenant Microsoft Teams Moveworks Setup Guide
  • Slack
  • Google Chat
  • Webex Teams
  • Zoom Chat
  • Analytics & Performance
  • Configure Analytics and Data
  • AI Assistant Insights
  • CSAT Analytics
  • Channel Resolver Analytics
  • User Insights
  • Search Insights
  • Ticketing Insights
  • Form Insights
  • Approval Insights
  • Access Software Insights
  • Access Group Insights
  • Access Account Insights
  • Ticket Interception Analytics
  • Raw interactions
  • Triage Insights
  • Customer Satisfaction Survey (CSAT)
  • Data API
  • API Credentials : Generate and Manage Credentials
  • Data API : Integration requirements and capablities
  • Getting started: Build your integration with Data API (Hands-on)
  • Build custom analytics dashboards in BI tools
  • Data API : How to calculate top metrics
  • Data API : Release Notes
  • How to build raw interactions table using Data API
  • V1 Data API : Data Quality checks
  • Data API : Known Gaps and Future roadmap
  • Data API : SQL queries
  • API Release Management
  • Notifications data via API - FAQ
  • Submitting an Analytic Data Request
  • Analytics Support Guide
  • Custom Views & Data governance — “How to?” Guide
  • Governing interactions - Best practices
  • Enterprise search insights
  • Overview
  • Search Connectors
  • Content Ingestion Platform
  • How Search Works
  • Live Search
  • Indexed Search
  • External Answers (Legacy)
  • Moveworks Ingestion Schedule
  • Profile Boosting
  • Connectors
  • Axero
  • Brainstorm QuickHelp
  • Atlassian Confluence
  • Freshservice
  • GitHub
  • Google Drive
  • Interact
  • LumApps
  • ManageEngine
  • Notion
  • Salesforce
  • ServiceNow
  • ServiceNow Permission Mirroring
  • Permission Mirroring - Update Set Modules
  • Configure ServiceNow Mirrored Permissions
  • Moveworks-Ready Knowledge Blocks
  • Microsoft Sharepoint
  • Staffbase
  • Unily
  • WordPress
  • Workday
  • Classic Ingestion Setup
  • Internal Knowledge Ingestion
  • Configure Internal Knowledge Ingestion
  • How to Configure Confluence Knowledge Ingestion
  • How to Configure Fresh Desk Knowledge Ingestion
  • How to Configure Fresh Service Knowledge Ingestion
  • How to Configure Github Knowledge Ingestion
  • How to Configure Notion Knowledge Ingestion
  • How to Configure ServiceNow Knowledge Ingestion
  • How to Configure Simpplr One Knowledge Ingestion
  • How to Configure SharePoint Knowledge Ingestion
  • How to Configure Zendesk Knowledge Ingestion
  • Configure External Knowledge (Legacy)
  • How to Configure Confluence Server / Data Center Knowledge Ingestion
  • File Ingestion
  • File Search FAQ
  • How to Configure ServiceNow File Ingestion
  • How to Configure Google Drive File Search
  • Troubleshooting File Ingestion From Google Drive
  • Moveworks FAQ (Google Sheets Integration)
  • Configure FAQs
  • Advanced Configurations
  • Troubleshooting Guide
  • Setup Overview
  • Box
  • Confluence Cloud
  • Google Drive
  • Outlook
  • ServiceNow
  • SharePoint Online and OneDrive
  • Slack
  • Unily
  • Zendesk
  • Build your own Content Connectors
  • Starter Code
  • Monitor Indexed Content
  • Vetted Content
  • Vetted Content: Setup
  • Vetted Content: Making Updates
  • Permissions
  • Writing AI-Ready KB Articles
  • Document Chunking and Snippetization Overview
  • Overview
  • Configure Productivity Boost
  • Quick GPT
  • Calendar Management
  • Brief Me
  • Brief Me: Enabling on Chat Platforms
  • Brief Me: Use Cases & Scenarios
  • Brief Me: Use Cases by Team
  • Brief Me: Analytics Overview
  • Brief Me: Security Overview
  • Brief Me: Technology Overview
DeveloperAcademyCommunityStatus
Getting Started

Labs

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