For AI agents: a documentation index is available at the root level at /llms.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.

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- Overview
Getting Started
EmployeeWorks
Productivity Assistants
Channels
Proactivity

Overview
Welcome to Moveworks
Roadmap & Release Notes
Release Notes 2026
Release Notes 2025
Release Notes 2024
Release Notes 2023
Release Notes 2022
Moveworks Best Practices
Launching Moveworks
Moveworks Implementation Starter Guide
Moveworks Assistant Launch Checklist
Building on Moveworks
Ideal Moveworks Team
Designing an AI-first Service Desk
Developer Instances
Development Lifecycle
Hiring Developers
Identifying Automation Opportunities
Launching New Capabilities
Scoping with Mockups
Project Managing
Driving Adoption
Deep Linking Moveworks AI Assistant
How to Add an Azure AD App Link to the Bot
Okta Chiclet Deep Link to Bot
Okta Footer Help Link to Bot
Agent Email Signature Link to the Moveworks Bot
General Banner Links to the Moveworks Bot
Bot-First Call Wait Messages
ServiceNow SSP Banner Link to the Moveworks Bot
ServiceNow SSP Hovering Bot Link
Windows Desktop Shortcut to the Moveworks Bot Setup Guide
Professional Services
Moveworks Professional Services Scope
Support
Moveworks Support Scope
Ensuring Your Bot Is Always Available
API Versioning Policy
Moveworks Support Transition to ServiceNow Now Support
Overview
Enterprise Assistant
Assistant Capabilities
Productivity Plugins Overview
Configure Productivity Plugins
Calendar Management
Starting the EmployeeWorks Configuration Journey
Connect ServiceNow
Configure ServiceNow Knowledge Search
Configure EmployeeWorks Forms
Configure EmployeeWorks Ticketing
Configure EmployeeWorks Web App
Deploy to Multiple ServiceNow Environments
Access Moveworks from ServiceNow EmployeeWorks
Overview
How Search Works
Live Search
Indexed Search
External Answers (Legacy)
Moveworks Ingestion Schedule
Writing AI-Ready KB Articles
Document Chunking and Snippetization Overview
Multilingual Search
Overview
Create a Productivity Assistant
Productivity Assistant Examples
Overview
Configure Moveworks Assistant
Web Experiences
Embedded AI Assistant (Formerly Moveworks for Web)
Browser Compatibility
Installation Guide
ServiceNow
SharePoint Online (Cloud)
Google Sites
Unily
Okta OIDC
OneLogin (OIDC)
Okta SAML SSO
Azure OIDC
General SAML + ADFS
Multi-SSO
Troubleshooting Guide
AI Assistant on Web
AI Assistant on Web: Configuration
AI Assistant on Web: Getting Started
AI Assistant on Web: Features & Capabilities
AI Assistant on Web: Analytics
Microsoft Teams
AI Assistant in Microsoft 365 (MS Teams + MS Graph) Access Requirements & Setup Guide
AI Assistant in Microsoft Teams (GCC) Setup Guide
AI Assistant in Microsoft Teams (Non-App Store) Setup Guide
Microsoft Teams Secret Rotation Guide
Multi-Tenant Microsoft Teams Moveworks Setup Guide
Slack
AI Assistant Experience in Slack
Configure Slack Features
Google Chat
Webex
Zoom Chat
Channel Resolver
Configure Channel Resolver
How To Guides for Channel Resolver
Channel Resolver Troubleshooting Guide
Integration: Freshservice
Integration: Jira Server
Integration: Zendesk
Overview
Ambient Agents
Connecting Ambient Agents to Conversational Agents
Ambient Agent FAQs
Employee Communications
How To Configure Employee Comms
Employee Communications Campaign Examples
Employee Communications Recurring Campaign Examples
Deliver EmployeeWorks Announcements Through Moveworks
Writing Translation-Ready Employee Comms Campaigns
Employee Communications Error Codes & Resolution Guidance
Notifications Settings
Integration Rate Limits
Overview
Configure Analytics and Data
AI Assistant Insights
CSAT Analytics
Channel Resolver Analytics
User Insights
Search Insights
Ticketing Insights
Form Insights
Approval Insights
Access Software Insights
Access Group Insights
Access Account Insights
Ticket Interception Analytics
Raw Interactions
Triage Insights
Custom Views & Data Governance
Customer Satisfaction Survey (CSAT)
Enterprise Search Insights
Governing Interactions
Data API
API Credentials: Generate and Manage Credentials
Data API Integration Requirements and Capabilities
Getting Started: Build Your Integration with Data API (Hands-On)
Build Custom Analytics Dashboards in BI Tools
Data API: How to Calculate Top Metrics
Data API Release Notes
How to Build the Raw Interactions Table Using Data API
V1 Data API: Data Quality Checks
Data API Known Gaps and Future Roadmap
Data API SQL Queries
API Release Management
Notifications Data via API: FAQ
Set Up ServiceNow Federated ID for Assistant Analytics
Submitting an Analytic Data Request
Analytics Support Guide

Assistant Platform
Harness
Tools
Platform Management
API Reference & Tools
Service Management