Lab #5: Install the Moveworks Update Sets

🛠️ 1: Walkthrough

1. Download the moveworks.base and moveworks.acl update sets from the Moveworks docs site.

   

   

2. In ServiceNow, navigate to the Retrieved Update Sets page.

   

3. Click Import Update Set from XML at the bottom of the page.

   

4. Upload each update set you downloaded in step 1.

   

5. Preview and Commit each update set to activate it in your instance.

   Commit the base update set (moveworks.base) before any of the others. The remaining update sets depend on it, and committing them out of order causes errors.

   

   

6. Confirm that all required update sets are installed.

   The core labs need only moveworks.base and moveworks.acl. The Optional Lab: Live Agent Handoff needs separate Live Agent update sets; your ILT host provides those.

   

7. Navigate to User Administration > Users and open the machine_admin integration account.

   

   

   The screenshot shows the admin account. Open machine_admin instead.

8. Add the moveworks_user role and click Save.

   

✅ 2: Verification & Next Steps

1. Finalize:
   • All update sets show as Committed
   • The machine_admin integration account has the moveworks_user role

🪞 3: Reflecting on This Configuration

Through this lab, you’ve learned the following:

• Where to find the Moveworks update sets for ServiceNow
• How to install them into a ServiceNow instance
• How to grant the moveworks_user role to the integration account Moveworks uses

⚙️ 4: Configuration Details