Reference Configuration Locator

Overview

When you try to delete a configuration in Moveworks Setup, deletion is blocked if other configurations still reference it. The error dialog lists the referencing configurations by name (for example, AccessControlStrategy or EnterpriseSearchContentConfig) — you need to clear each of those references first. This guide maps each name to where you can find the corresponding setting in Moveworks Setup. Search this page for the name shown in the error dialog, then follow the steps in that section to update or remove the reference and retry the deletion.

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Referencing Configurations

SSOConfig

Config Name: Single Sign-On (SSO)

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Organization Details, expand Tenant Settings.
3. Select Single Sign-On (SSO).
4. Delete the SSO configuration that references the item you are trying to delete.

ACLIngestionVars

Config Name: Mirror Permissions

Where to find it:

1. Navigate to Moveworks Setup.
2. Go to Core Platform.
3. Under Core Platform, expand Resource Permissions.
4. Select Mirror Permissions.
5. Delete the Mirror Permissions configuration that references the item you are trying to delete.

AccessControlStrategy

Config Name: Permission Rules

Where to find it:

1. Navigate to Moveworks Setup.
2. Go to Core Platform.
3. Under Core Platform, expand Resource Permissions.
4. Select Permission Rules.
5. Delete the Permission Rule that references the item you are trying to delete.

FormIngestionIntegrationConfig

Config Name: Forms Import Settings

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Ticketing Automation, expand Forms.
3. Under Forms, expand Import.
4. Select Import Settings.
5. Delete the Forms Import Settings configuration that references the item you are trying to delete.

IdentityIngestionVars

Config Name: Identity

Depending on which version of the identity configuration journey your organization is on, the location differs.

Version 2 — Identity configuration

Where to find it:

1. Navigate to Moveworks Setup.
2. Go to Core Platform.
3. Under Core Platform, expand User Identity.
4. Select Identity Configuration.

What to do — choose the option that matches how the connector is used:

• Reset the identity configuration to fully clear the configuration.
• Change the primary source: if the connector you want to delete is set as the primary source, select a different connector from the dropdown.
• Remove the secondary source: if the connector is listed as a secondary source, remove it from the list.

Version 1 — Import Users

Where to find it:

1. Navigate to Moveworks Setup.
2. Go to Core Platform.
3. Under Core Platform, expand User Identity.
4. Select Import Users.

What to do — choose the option that matches how the connector is used:

• Delete the identity configuration to fully remove the configuration.
• Change the primary source: if the connector you want to delete is set as the primary source, select a different connector from the dropdown.
• Remove the secondary source: if the connector is listed as a secondary source, remove it from the list.

NotificationOrgConfig

Config Name: Notification Settings

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Chat Platforms, select Notification Settings.
3. Open the Notification Routes section.
4. Delete the notification route that references the item you are trying to delete.

ChatVars

Config Name: Manage Chatbots

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Chat Platforms, select Manage Chatbots.
3. Open the individual chatbot configuration that uses the connector you plan to delete.
4. Delete the Manage Chatbot configuration that references the item you are trying to delete.

EnterpriseSearchContentConfig

Config Name: Max Capacity

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Enterprise Search, expand Search.
3. Under Search, expand Configure Search.
4. Select Max Capacity.
5. Delete the Max Capacity configuration that references the item you are trying to delete.

AgentHandoffConfig

Config Name: Live Agent Handoff

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Ticketing Automation, expand Handoff.
3. Select Live Agent Handoff.
4. Delete the Live Agent Handoff configuration that references the item you are trying to delete.

AccessSoftwareConfig

Config Name: Connector Settings

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Access Management, expand Software Access.
3. Select Connector Settings.
4. Delete the Connector Settings configuration that references the item you are trying to delete.

HandoffMenuItem

Config Name: Handoff

Where to find it:

1. Navigate to Moveworks Setup.
2. Under Ticketing Automation, expand Handoff.
3. Select Handoff Settings.
4. Expand Setup Items for Categories.
5. Find the item whose Item display key matches the one shown in the error dialog (for example, it_file_ticket).
6. Delete or repoint this handoff menu item, then retry the Live Agent deletion.

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